Accessing Aruba Support
To access Aruba Support, go to https://www.arubanetworks.com/support-services/.
Be sure to collect the following information before contacting Support:
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specic reports and logs
• Add-on products or components
• Third-party products or components
Accessing updates
To download product updates:
Aruba Support Portal
asp.arubanetworks.com/downloads
If you are unable to nd your product in the Aruba Support Portal, you may need to search My Networking,
where older networking products can be found:
My Networking
www.hpe.com/networking/software
To view and update your entitlements, and to link your contracts and warranties with your prole, go to the
Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT: Access to some updates might require product entitlement when accessed
through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up
with relevant entitlements.
Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.
To subscribe to eNewsletters and alerts:
www.hpe.com/support/e-updates
Chapter 14
Support and other resources
102 Aruba 6400 Switch Series Installation and Getting Started
Guide
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