HP Chromebook 11MK G9 Education Edition - Questions and Answers

Table 8-1 Troubleshooting steps for nonvolatile memory usage (continued)
Nonvolatile
memory type Amount (Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data entered into this
memory?
How is this memory write-
protected?
Camera (select
products only)
64 kilobits No Yes Stores camera
conguration
and rmware.
Camera memory is
programmed using a utility
from the device manufacturer
that can be run from
Windows.
A utility must be used for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Fingerprint reader
(select products
only)
512 KB ash Yes Yes Stores
ngerprint
templates.
Fingerprint reader memory is
programmed by user
enrollment in HP ProtectTools
Security Manager.
Only a digitally signed
application can make the
call to write to the ash.
Questions and answers
Use this section to answer your questions about nonvolatile memory.
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive. See
question and answer 6 for steps to securely erase information.
The restore defaults feature does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select Main, and then select Apply Factory Defaults and Exit.
ENWW Questions and answers 57