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To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not

already created recovery media, see Creating HP Recovery media (select products only) on page 57.

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If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not

work, you can obtain recovery media for your system from support. You can nd contact information

from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the

on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

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System Recovery—Reinstalls the original operating system, and then congures the settings for the

programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the

hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that

was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a

recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows

Recovery Environment

‒ or –

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and

hold f11 as you press the power button.

For tablets without keyboards:

●

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.

‒ or –

●

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does

not have an HP Recovery partition or if the hard drive is not working properly.

60 Chapter 7 Backing up, restoring, and recovering

Questions and Answers:

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Do you have a question about the HP Elite x2 1012 G2 and is the answer not in the manual?

HP Elite x2 1012 G2 Specifications

General

Form factor	Convertible (Detachable)
Product type	Hybrid (2-in-1)
Product color	Silver
Country of origin	China
Display diagonal	12.3 \
Touch technology	Multi-touch
Display resolution	2736 x 1824 pixels
Native aspect ratio	3:2
Bus type	OPI
Stepping	H0
Tjunction	100 °C
Processor cache	4 MB
Processor cores	2
System bus rate	4 GT/s
Processor family	Intel® Core™ i7
Processor series	Intel Core i7-7600 Mobile Series
Processor socket	BGA 1356
Processor threads	4
Processor codename	Kaby Lake
Configurable TDP-up	25 W
Processor frequency	2.8 GHz
Processor cache type	Smart Cache
Configurable TDP-down	7.5 W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	3.9 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x2, 1x4, 2x2, 2x1, 4x1
Thermal Design Power (TDP)	15 W
Configurable TDP-up frequency	2.9 GHz
Configurable TDP-down frequency	0.8 GHz
Maximum number of PCI Express lanes	12
Internal memory	8 GB
Memory clock speed	1866 MHz
Internal memory type	LPDDR3-SDRAM
Maximum internal memory	16 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe 3.0, PCI Express
Storage media	SSD
SSD form factor	M.2
Total storage capacity	512 GB
Compatible memory cards	MicroSD (TransFlash)
Number of SSDs installed	1
On-board graphics card ID	0x5916
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 620
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	32 GB
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	300 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1150 MHz
Battery capacity	47 Wh
Battery life (max)	10 h
Video capturing speed	30 fps
Front camera resolution	1920 x 1080 pixels
Front camera signal format	1080p
Rear camera resolution (numeric)	8 MP
Front camera resolution (numeric)	5 MP
AC adapter power	65 W
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.2
Mobile network generation	4G
Sustainability certificates	ENERGY STAR
Charging port type	DC-in jack
USB 2.0 ports quantity	0
Pointing device	Clickpad
Processor code	SR33Z
Processor ARK ID	97466
Processor package size	42 x 24 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version	1.00