Cleaning your computer with a disinfectant...............................................................................................................................................33
Caring for wood veneer (select products only) ........................................................................................................................................ 34
Packaging and transporting guidelines.....................................................................................................................................................................34
Accessing support information ......................................................................................................................................................................................35
5 Removal and replacement procedures for Customer Self-Repair parts ................................................................................................37
Component replacement procedures ........................................................................................................................................................................37
Preparation for disassembly...................................................................................................................................................................................37
Bottom cover ......................................................................................................................................................................................................................37
WLAN module....................................................................................................................................................................................................................38
WWAN module..................................................................................................................................................................................................................40
Solid-state drive................................................................................................................................................................................................................ 41
Memory modules............................................................................................................................................................................................................43
Speakers...............................................................................................................................................................................................................................45
Fan.............................................................................................................................................................................................................................................46
6 Removal and replacement procedures for authorized service provider parts.................................................................................48
Component replacement procedures .......................................................................................................................................................................48
Battery....................................................................................................................................................................................................................................48
Fingerprint reader board...........................................................................................................................................................................................49
RTC battery .........................................................................................................................................................................................................................50
NFC module ......................................................................................................................................................................................................................... 51
Touchpad .............................................................................................................................................................................................................................. 52
Smart card reader .........................................................................................................................................................................................................53
Audio jack.............................................................................................................................................................................................................................54
USB board............................................................................................................................................................................................................................55
Heat sink ...............................................................................................................................................................................................................................56
System board ....................................................................................................................................................................................................................58
Display assembly.............................................................................................................................................................................................................61
Top cover with keyboard .............................................................................................................................................................................................70
7 Backing up, restoring, and recovering................................................................................................................................................................................72
Backing up information and creating recovery media....................................................................................................................................72
Using Windows tools for backing up..................................................................................................................................................................72
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)..........................72
Restoring and recovering your system.......................................................................................................................................................................72
Creating a system restore .......................................................................................................................................................................................73
Restoring and recovery methods........................................................................................................................................................................73
Recovering using HP Recovery media.............................................................................................................................................................73
Changing the computer boot order ...................................................................................................................................................................74
Using HP Sure Recover (select products only)...........................................................................................................................................74
8 Computer Setup (BIOS), TPM, and HP Sure Start .....................................................................................................................................................75
Using Computer Setup ...........................................................................................................................................................................................................75
Navigating and selecting in Computer Setup ...........................................................................................................................................75
Restoring factory settings in Computer Setup..........................................................................................................................................75
Updating the BIOS ..........................................................................................................................................................................................................76
Determining the BIOS version ....................................................................................................................................................................76
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