IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-10 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name
Table 2-11 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
16 Chapter 2 Components
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