5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 32
WWAN module ................................................................................................................................... 34
Fingerprint reader board ................................................................................................................... 36
Touchpad ........................................................................................................................................... 37
Speaker assembly ............................................................................................................................. 38
NFC module ....................................................................................................................................... 39
Audio jack board ................................................................................................................................ 40
System board .................................................................................................................................... 41
Heat sink/fan assembly .................................................................................................................... 44
Display assembly ............................................................................................................................... 46
Power button board .......................................................................................................................... 48
Keyboard/top cover ........................................................................................................................... 49
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 50
Using Computer Setup ......................................................................................................................................... 50
Starting Computer Setup .................................................................................................................. 50
Navigating and selecting in Computer Setup ................................................................................... 50
Restoring factory settings in Computer Setup ................................................................................. 50
Updating the BIOS ............................................................................................................................. 51
Determining the BIOS version ......................................................................................... 51
Downloading a BIOS update ........................................................................................... 51
Changing the boot order using the f9 prompt .................................................................................. 52
TPM BIOS settings (select products only) ........................................................................................................... 52
Using HP Sure Start (select products only) ......................................................................................................... 53
7 Backing up, restoring, and recovering ........................................................................................................... 54
Backing up information and creating recovery media ........................................................................................ 54
Using Windows tools ......................................................................................................................... 54
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 54
Restoring and recovery ........................................................................................................................................ 55
Restoring, resetting, and refreshing using Windows tools .............................................................. 55
Recovering using HP Recovery media ............................................................................................... 55
Changing the computer boot order ................................................................................................... 55
Using HP Sure Recover (select products only) .................................................................................. 56
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