HP EliteDesk 800 G3 Maintenance And Service Guide

Fuzzy focus; streaking, ghosting, or shadowing eects; horizontal scrolling lines; faint vertical bars; or unable to center the
picture on the screen (at panel monitors using an analog VGA input connection only).
Cause Solution
with the synchronization, go to the following Web site,
select the appropriate monitor, and download either
SP32347 or SP32202: http://www.hp.com/support
Graphics card is not seated properly or is bad (some models). 1. Reseat the graphics card.
2. Replace the graphics card.
Certain typed symbols do not appear correct.
Cause Solution
The font you are using does not support that particular symbol. Use the Character Map to locate and select the appropriate
symbol. You can copy the symbol from the Character Map into a
document.
In Windows 7, click Start, select All Programs, select Accessories,
select System Tools, and then select Character Map.
In Windows 10, type ch in the taskbar search box, and then select
Character Map from the list of applications.
Solving audio problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions
listed in the following table.
Sound cuts in and out.
Cause Solution
Processor resources are being used by other open applications. Shut down all open processor-intensive applications.
Sound does not come out of the speaker or headphones.
Cause Solution
Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure
that Mute is not selected and use the volume slider to adjust the
volume.
Audio is hidden in Computer Setup. Enable the audio in Computer Setup: Advanced > Built-in Device
Options.
The external speakers are not turned on. Turn on the external speakers.
The audio device may be connected to the wrong jack. Ensure that the device is connected to the correct jack on the
computer. The rear audio jack output is the green receptacle. The
speakers should be plugged into the line-out jack and the
headphones should be plugged into the headphone jack.
External speakers plugged into the wrong audio jack on a recently
installed sound card.
See the sound card documentation for proper speaker connection.
The rear audio jack output is the green receptacle.
Solving audio problems 83

HP EliteDesk 800 G3 Specifications

General

Display included	No
Keyboard included	Yes
Operating system architecture	64-bit
Sustainability certificates	ENERGY STAR
Power supply	65 W
Product type	Mini PC
Motherboard chipset	Intel® Q270
Product color	Black, Silver
Country of origin	China
Number of 2.5\" bays	1
HDMI ports quantity	-
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
VGA (D-Sub) ports quantity	0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	6
Antenna type	2x2
Cabling technology	10/100/1000Base-T(X)
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
WLAN controller model	Intel Dual Band Wireless-AC 8265
Ethernet LAN data rates	10, 100, 1000 Mbit/s
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
Total storage capacity	256 GB
Memory slots	2x SO-DIMM
Internal memory	8 GB
Memory clock speed	2400 MHz
Internal memory type	DDR4-SDRAM
Maximum internal memory	32 GB
Memory layout (slots x size)	1 x 8 GB
Bus type	DMI3
Tjunction	80 °C
Processor cache	6 MB
Processor cores	4
Processor model	i5-7500T
System bus rate	8 GT/s
Processor family	Intel® Core™ i5
Processor socket	LGA 1151 (Socket H4)
Processor codename	Kaby Lake
Processor frequency	2.7 GHz
Processor cache type	Smart Cache
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	3.3 GHz
PCI Express configurations	2x8, 1x8+2x4
Thermal Design Power (TDP)	35 W
Configurable TDP-down frequency	1.7 GHz
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3L-SDRAM, DDR4-SDRAM
Memory voltage supported by processor	1.35 V
Memory clock speeds supported by processor	1333, 1600, 2133, 2400 MHz
Maximum internal memory supported by processor	64 GB
On-board graphics card ID	0x5912
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 630
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1100 MHz
Number of displays supported (on-board graphics)	3
HP segment	Business
Scalability	1S
Processor ARK ID	97121
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX 2.0
Thermal solution specification	PCG 2015A
Intel Identity Protection Technology version	1.00

Weight and Dimensions

Depth	175 mm
Width	177 mm
Height	34.2 mm
Weight	1210 g