HP EliteOne 800 G2 User Manual

Solving hard drive problems .............................................................................................................................. 110
Solving media card reader problems ................................................................................................................ 112
Solving display problems .................................................................................................................................. 113
Solving audio problems ..................................................................................................................................... 118
Solving printer problems ................................................................................................................................... 120
Solving keyboard and mouse problems ............................................................................................................ 121
Solving Hardware Installation Problems ........................................................................................................... 123
Solving Network Problems ................................................................................................................................ 124
Solving memory problems ................................................................................................................................ 127
Solving CD-ROM and DVD problems .................................................................................................................. 128
Solving USB ash drive problems ..................................................................................................................... 131
Solving front panel component problems ........................................................................................................ 132
Solving Internet access problems ..................................................................................................................... 132
Solving software problems ............................................................................................................................... 134
8 System backup and recovery ...................................................................................................................... 135
Backing up, restoring, and recovering in Windows 10 ...................................................................................... 135
Creating recovery media and backups ............................................................................................ 135
Creating HP Recovery media (select products only) .................................................... 135
Using Windows tools ....................................................................................................................... 136
Restore and recovery ...................................................................................................................... 136
Recovering using HP Recovery Manager ...................................................................... 137
What you need to know before you get started ........................................ 137
Using the HP Recovery partition (select products only) ............................ 138
Using HP Recovery media to recover ......................................................... 138
Changing the computer boot order ............................................................ 138
Removing the HP Recovery partition (select products only) ..................... 138
Backing up, restoring, and recovering in Windows 8.1 or Windows 8 .............................................................. 139
Creating recovery media and backups ............................................................................................ 139
Restoring and recovering using Windows tools ............................................................................. 140
Using Reset when the system is not responding ......................................................... 140
Recovery using the Windows recovery USB ash drive ............................................... 140
Recovery using Windows operating system media (purchased separately) ............... 141
Backing up, restoring, and recovering in Windows 7 ........................................................................................ 141
Creating recovery media ................................................................................................................. 142
Creating recovery media using HP Recovery Manager (select models only) ............... 142
Creating recovery discs with HP Recovery Disc Creator (select models only) ............. 143
Creating recovery discs .............................................................................. 143
Backing up your information ........................................................................................ 144
System Restore ............................................................................................................................... 144
System Recovery ............................................................................................................................. 145
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HP EliteOne 800 G2 Specifications

General

Screen shape	Flat
Display diagonal	23 \
Touch technology	Multi-touch
Native aspect ratio	16:9
Detachable display	No
Intel segment tagging	Enterprise
Storage drive interface	Serial ATA
Tcase	71 °C
Bus type	DMI3
Stepping	R0
Processor code	SR2BX
Processor cache	6 MB
Processor cores	4
Processor model	i5-6500
System bus rate	8 GT/s
Processor family	Intel® Core™ i5
Processor series	Intel Core i5-6500 Desktop series
Processor socket	LGA 1151 (Socket H4)
Processor codename	Skylake
Processor frequency	3.2 GHz
Processor cache type	Smart Cache
Processor lithography	14 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor boost frequency	3.6 GHz
Processor operating modes	64-bit
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	65 W
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3L-SDRAM, DDR4-SDRAM
Memory voltage supported by processor	1.35 V
Memory channels supported by processor	Dual
Memory clock speeds supported by processor	2133, 1333, 1600, 1866 MHz
Memory bandwidth supported by processor (max)	34.1 GB/s
Maximum internal memory supported by processor	64 GB
SSD interface	SATA
Storage media	SSD
Optical drive type	DVD Super Multi
Total storage capacity	256 GB
Compatible memory cards	Not supported
Number of storage drives installed	1
Memory slots	2
Internal memory	8 GB
Memory slots type	SO-DIMM
Memory clock speed	2133 MHz
Internal memory type	DDR4-SDRAM
Maximum internal memory	32 GB
Memory layout (slots x size)	2 x 4 GB
On-board graphics card ID	1912
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 530
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.74 GB
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1050 MHz
Number of displays supported (on-board graphics)	3
Product color	Silver
Country of origin	China
Product type	All-in-One PC
Motherboard chipset	Intel® Q170
Wi-Fi standards	Wi-Fi 4 (802.11n)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
AC adapter power	160 W
USB 2.0 ports quantity	0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	6
Sustainability certificates	ENERGY STAR
Scalability	1S
Processor ARK ID	88184
Processor package size	37.5 x 37.5 mm
Supported instruction sets	SSE4.2, AVX 2.0, SSE4.1
Thermal solution specification	PCG 2015C
Intel Stable Image Platform Program (SIPP) version	1.00

Weight and Dimensions

Depth (with stand)	58.9 mm
Width (with stand)	567.1 mm
Height (with stand)	392.7 mm
Weight (with stand)	7340 g