Printhead issues
Identify whether a printhead has a problem
To identify whether a printhead has a problem, check the status of the Printhead lights. For more
information, see Status lights on page 7.
Fix printhead problems
NOTICE: The instructions here are only applicable in this section. After you have set up the printer, do not
open the printhead latch unless instructed to do so.
If an error occurs after a printhead is installed, or if a message indicates a printhead problem, try removing
the printhead, verifying the protective piece of plastic tape and plug have been removed from each printhead
and then reinserting the printhead. If the problem is still not resolved, contact HP support for assistance. For
more information, see HP support on page 64.
To verify that a printhead is properly installed
1. Make sure the printer is turned on.
2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.
3. Remove and reinsert the printhead.
a. Open the front door of the printer.
ENWW Printhead issues 51
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