HP LaserJet 1020 - Printer Software Problems

Printer software problems
Table 4-3 Printer software problems
Problem Solution
A printer driver for the HP LaserJet 1020 printer is not visible in
the Printer folder.
●
Restart the computer.
●
Reinstall the printer software. In the Windows task bar, click
Start, select Programs, select HP, select HP LaserJet 1020
series, and click Uninstall HP LaserJet 1020 series. Turn
the printer off. Install the printer software from the CD. Turn
the printer back on.
NOTE: Close any applications that are running. To close an
application that has an icon in the system tray, right-click
the icon, and select Close or Disable.
●
Try plugging the USB cable into a different USB port on the
computer.
●
If you are trying to print to a shared printer, in the Windows
task bar, click Start, select Settings, and select Printers.
Double-click the Add Printer icon. Follow the instructions in
the Add Printer Wizard.
An error message was displayed during the software installation.
●
Restart the computer.
●
Reinstall the printer software. In the Windows task bar, click
Start, select Programs, select HP, select HP LaserJet 1020
series, and click Uninstall HP LaserJet 1020 series. Turn
the printer off. Install the printer software from the CD. Turn
the printer back on.
NOTE: Close any applications that are running. To close an
application that has an icon in the task bar, right-click the
icon, and select Close or Disable.
●
Check the amount of free space on the drive where you are
installing the printer software. If necessary, free up as much
space as you can, and reinstall the printer software.
●
If necessary, run the Disk Defragmenter, and reinstall the
printer software.
The printer is in Ready mode, but nothing prints.
●
Restart the computer.
●
Verify that all of the cables are properly seated and within
specifications. This includes the USB and power cables. Try a
new cable.
●
Reinstall the printer software. In the Windows task bar, click
Start, select Programs, select HP, select HP LaserJet 1020
series, and click Uninstall HP LaserJet 1020 series. Turn
the printer off. Install the printer software from the CD. Turn
the printer back on.
NOTE: Close any applications that are running. To close an
application that has an icon in the task bar, right-click the
icon, and select Close or
Di
sable.
Return to Finding the solution on page 54.
62 Chapter 4 Problem solving ENWW