Clearing jams
CAUTION: To prevent damage to the printer when clearing jams, including jams in the output bin, always
open the print cartridge door and remove the print cartridge. Keep the door open and the cartridge out until
the jam has been cleared. Opening the print cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages easier.
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error from the
software and the printer control panel lights. See
Status light patterns on page 56 for more information.
The following are some of the causes of media jams:
●
The input trays are loaded improperly or are too full. See
Loading media into the input trays on page 24
for more information.
NOTE: When you add new media, always remove all of the media from the input tray and straighten
the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at
one time, reducing media jams.
●
The media does not meet HP specifications. See
Printer media considerations on page 11 for more
information.
Typical media jam locations
●
Print cartridge area: See
Removing a jammed page on page 68 for instructions.
●
Input tray areas: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see
Removing a jammed page on page 68 for
instructions.
●
Output path: If the page is sticking out of the output bin, see
Removing a jammed page on page 68 for
instructions.
NOTE: There might be loose toner in the printer after a media jam. This toner clears up after a few sheets
are printed.
Removing a jammed page
CAUTION: Media jams might result in loose toner on the page. If you get any toner on your clothes, wash
them in cold water. Hot water will permanently set the toner into the fabric.
CAUTION: To prevent damage to the printer when clearing jams, including jams in the output bin, always
open the print cartridge door and remove the print cartridge.
1. Open the print cartridge door, and remove the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the
print cartridge with a sheet of paper.
68 Chapter 4 Problem solving ENWW
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