Solving Problems with Your Computer
Troubleshooting Techniques
Reference Guide 107
If the modem will not connect at any speed
= Make sure the telephone line goes from the RJ-11 modem phone jack on the right side
of the computer to the telephone jack on the wall.
= If you have a single telephone line for voice and modem use, make sure no one else is
using the line and that the phone is not off the hook.
= Contact your Internet Service Provider (ISP). It's possible that service may be
unavailable temporarily or that your settings are incorrect.
= Try restarting your computer and attempt another connection.
= Try an alternative dial-in number.
= Download the latest modem driver from the technical support area of the HP notebook
website www.hp.com/notebooks.
= In Windows 98 or Windows ME, run the modem diagnostics:
1. Click Start, Settings, Control Panel.
2. Double-click Modems.
3. Click the Diagnostics tab.
4. Click the port to which your modem is attached.
5. Click More Info.
= In Windows 2000, run the modem diagnostics:
1. Click Start, Settings, Control Panel.
2. Double-click Phone and Modem Options.
3. Click the Modems tab.
4. Select the modem you want to test.
5. Click Properties, Diagnostics, Query Modem.
= In Windows Help and Support, use the Modem Troubleshooter.
If the modem connection is dropped when transferring large files
= There may be static or interference on the phone line. Try connecting later.
= In Windows 98 or Windows ME, if a serial or PC card modem is not working, disable
the internal modem.
1. Click Start, Settings, Control Panel.
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