Service and Support
Obtaining Repair Service
Reference Guide 97
3. When shipping your computer to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage in transit. Make
sure to wrap at least 3 inches of protection around the unit and the courier will put it
into one of their boxes.
HP recommends that you leave the hard disk drive in the computer when you send it for
repair. When the computer is returned, you can restore your data from the backup you
made. If you nevertheless want to remove the hard disk drive for this (or some other)
reason, see “Removing and Reinstalling the Hard Disk Drive” on page 121.
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