4-3
Troubleshooting
Forgotten the IP Address or Password
Troubleshooting
Forgotten the IP Address or Password
If you have forgotten the switch’s IP address or administration password you
can return the switch to its factory default state by doing the following:
1. Remove the power cord from the back of the switch.]
2. Remove all cables from the front-panel ports.
3. Connect port 1 to port 2 on the front panel using a standard network cable.
4. Reconnect the power cord to the rear of the switch.
5. Wait at least 40 seconds before disconnecting port 1 from port 2.
After completing this procedure, there will be no password, the IP address
will be returned to the default 192.168.2.10, and all configuration settings will
be returned to factory defaults.
Testing the Switch by Resetting It
If you believe the switch is not operating correctly, you can reset the switch
to test its circuitry and operating code. To reset a switch:
■ Unplug and plug in the power cord (power cycling)
Power cycling the switch cause the switch to perform its power-on self test,
which almost always will resolve any temporary operational problems. These
reset processes also cause any network traffic counters to be reset to zero,
and cause the System Up Time timer to reset to zero.
ProCurve Networking Customer
Support Services
If you are still having trouble with your switch, ProCurve Networking offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. See the Customer Support/Warranty booklet
that came with your switch for information on how to use these services to
get technical support. The ProCurve Networking Web site,
http://
www.procurve.com
also provides up-to-date support information.
Additionally, your ProCurve Networking authorized network reseller can
provide you with assistance, both with services they offer and with services
offered by ProCurve Networking.
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