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4-4

Troubleshooting

ProCurve Networking Customer Support Services

Troubleshooting

Before Calling Support

Before calling your networking dealer or ProCurve Networking Support, to

make the support process most efficient, you first should have retrieved the

following information:

Information Item Information Location

• product identification, including mini-

GBICs

the front of the switch, and on labels on the

mini-GBICs

• details about the switch’s status includ-

ing the software (OS) version, a copy of

the switch configuration, a copy of the

switch Event Log, and a copy of the

switch status and counters information

Web interface

• copy of your network topology map, in-

cluding network addresses assigned to

the relevant devices

your network records

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