32 HP StorageWorks XP10000 Disk Array Owner’s Guide
• Incidental “sick” calls
When an error occurs, a service information message (SIM) is
generated, stored in the disk array for use by your HP support
representative, and reported to STC. For details, see Chapter 5
beginning on page 57.
Note: The “phone home” capability can be turned off, if desired. Continuous
Track XP still monitors the disk array, but does not automatically notify HP
if a problem occurs.
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