60 HP StorageWorks XP10000 Disk Array Owner’s Guide
For more information on Continuous Track XP, see “HP StorageWorks
Continuous Track XP” (page 31).
5 If the disk array is set up to “phone home,” Continuous Track XP
reports the SIMs to STC through a dedicated dialup connection.
SIMs are classified according to severity: service, moderate,
serious, or acute.
• Service and moderate levels—Do not require immediate
attention and are addressed during routine maintenance. These
failures are often corrected before the failure becomes
apparent.
• Serious and acute levels—Reported immediately to STC to
ensure that the problem is addressed as soon as possible.
Table 8. Failure detection and reporting process (continued)
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