HP TOUCHSMART 9100 Maintenance And Service Guide

If an error occurs during POST, the HP TouchSmart 9100 Business PC does one or both of the
following:
●
Displays an error message describing the problem
●
Sounds a beep code
Troubleshooting
Media Card Reader
Cause Solution
Clicking Stop in the Safely Remove Hardware window with
the USB Mass Storage Device selected results in the operating
system no longer recognizing the Memory Card Reader.
Restart the PC to have it recognize the Memory Card Reader
again.
Optical disk drive (ODD)
Cause Solution
8 cm optical discs are sometimes rejected by the drive or
become stuck in the drive.
Insert the disc in the center of the slot, instead of inserting
towards the top or bottom of the slot.
The HP TouchSmart 9100 includes the following specific tests:
●
Screen Health test to support the touch-enabled display
a. Verifies the touch signal strength and available touch regions.
b. Screen Coverage test analyzes all touch regions.
c. If below the test threshold, logs a warning in the test log.
d. Cllean the bezel and run the test again.
●
Webcam test
●
Microphone test
Determining Whether the System Is 64- or 32-bit
1. Tap the Start button, and then tap Help and Support.
2. Tap Troubleshooting Tools, and then tap System Information.
3. Tap Touch here to open System Information.
4. After the System Information displays, view Operating System, Name. It will appear as either
(64-bit) or (32-bit).
62 Chapter 6 Software Troubleshooting

HP TOUCHSMART 9100 Specifications

General

Processor cache	2 MB
Processor cores	2
Processor family	Intel® Core™2 Duo
Processor frequency	2.1 GHz
Processor cache type	L3
Processor manufacturer	Intel
Processor front side bus	800 MHz
Chassis type	All-in-One
Display included	Yes
Cabling technology	10/100/1000Base-T(X)
Networking features	Gigabit Ethernet
Graphics card family	NVIDIA
Floppy drive installed	No
Parallel ports quantity	0
Maximum graphics card memory	- MB
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
Number of processors installed	1
Internal memory	4 GB
Memory clock speed	1333 MHz
Internal memory type	DDR3-SDRAM
Maximum internal memory	- GB
HDD interface	SATA
Optical drive type	DVD Super Multi
Discrete graphics card model	NVIDIA GeForce 200
Operating system installed	Windows 7 Professional
USB 2.0 ports quantity	5
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Product color	Black
Country of origin	China

Weight and Dimensions

Depth (with stand)	72 mm
Width (with stand)	579 mm
Height (with stand)	447 mm
Weight (with stand)	11500 g