HPE ProLiant DL385 Gen10 Plus v2

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HPE ProLiant DL385 Gen10 Plus v2 Server Maintenance and Service GuideHPE ProLiant DL385 Gen10 Plus v2 Server Maintenance and Service Guide

Part Number: 30-3659EF03-004

Published: March 2022

Edition: 3

Main Page

Illustrated parts catalog9
Mechanical components9
Air baffle spare part10
Access panel spare parts10
Secondary and tertiary PCI riser cage spare parts10
Primary PCI riser cage spare parts10
Chassis ear spare parts11
Fan cage spare part11
2U bezel spare part11
Rack-mounting hardware spare parts11
DIMM guard spare part12
Miscellaneous mechanical spare parts12
Miscellaneous front drive box blanks spare kit12
Miscellaneous blanks spare parts12
Fan blanks, energy pack latch, and retention clips spare kit13
Optical drive blank spare part13
System components13
DIMM spare parts14
Processor spare parts15
AMD EPYC 7xx3 processor spare parts15
Heatsink spare parts16
Power supply spare parts16
Storage controller spare parts16
PCI riser board spare parts17
Network adapter spare parts17
Ethernet adapter spare parts17
Fibre channel host bus adapter spare parts18
Converged network adapter spare parts18
OCP NIC 3.0 spare parts18
InfiniBand adapter spare parts19
System board spare parts19
LFF front I/O board spare part19
Systems Insight Display spare part20
System battery spare part20
Server options20
Drive spare parts21
Hard disk drive spare parts22
NVMe solid state drive spare parts22
Solid state drive SAS spare parts23
Solid state drive SATA spare parts24
Optical drive spare parts25
Fan spare parts25
Drive backplane board spare parts26
Chassis Intrusion Detection Switch spare part26
Rear serial port interface spare part26
Accelerator spare parts26
HPE DL38x Gen10 12Gb SAS Expander Card spare part27
Energy pack spare parts27
Power switch module spare parts27
Pensando Distributed Services Platform card spare part28
Flex bay spare parts28
Midtray drive cage spare part28
Cable spare parts28
SAS/SATA cable spare parts29
NVMe cable spare parts29
Power cable spare parts30
Miscellaneous cable spare parts31
Thermal grease spare part32
Customer self repair32
- Parts only warranty service32
- Réparation par le client (CSR)32
- Service de garantie "pièces seules"33
- Riparazione da parte del cliente33
- Servizio di garanzia per i soli componenti33
- Customer Self Repair34
- Parts-only Warranty Service (Garantieservice ausschließlich für Teile)34
- Reparaciones del propio cliente34
- Servicio de garantía exclusivo de componentes35
- Customer Self Repair35
- Garantieservice "Parts Only"35
- Reparo feito pelo cliente35
- Serviço de garantia apenas para peças36
Removal and replacement procedures39
Safety considerations39
Electrostatic discharge39
Symbols on equipment40
Server warnings and cautions42
Preparation procedures43
Access the Systems Insight Display43
Power down the server44
Power up the server44
Extend the server from the rack44
Remove the server from the rack45
Remove the access panel45
Removing the air baffle46
Release the full-length expansion board retainer47
Releasing the cable management arm47
Removing and replacing the front bezel48
Removing and replacing a hot-plug SAS, SATA or NVMe drive49
Removing and replacing a drive blank50
Removing and replacing the cable management arm51
Removing and replacing a power supply52
Power supply warnings and cautions52
Removing and replacing a hot-plug AC power supply52
Removing and replacing the HPE 800 W Flex Slot -48 VDC hot-plug power supply54
Removing and replacing an HPE 1600 W Flex Slot -48 VDC hot-plug power supply56
Removing and replacing a power supply blank58
Removing and replacing the rack rails59
Removing and replacing the hot-plug fan60
Removing and replacing the fan cage61
Removing and replacing the primary PCIe riser cage61
Removing and replacing the secondary and tertiary PCIe riser cages62
Removing and replacing the PCIe riser blank63
Removing and replacing the PCIe riser board65
Removing and replacing an expansion slot blank66
Removing and replacing an expansion board67
Removing and replacing a GPU enablement board68
Removing and replacing the SFF universal media bay69
Removing and replacing the LFF power switch module70
Removing and replacing the SFF optical drive71
Removing and replacing the LFF optical drive73
Removing and replacing the 8 SFF drive cage74
Removing and replacing the 8 SFF drive backplane75
Removing and replacing the 2 SFF front drive cage76
Removing and replacing the 2 SFF rear drive bay and riser cage77
Removing and replacing the 2 SFF drive cage78
Removing and replacing the 2 SFF rear drive backplane79
Removing and replacing the NVMe drive backplane80
Removing and replacing a midplane drive cage81
Removing and replacing the LFF backplane assembly82
Removing and replacing a front LFF drive backplane83
DIMM-processor compatibility84
Removing and replacing a DIMM84
Removing and replacing a heatsink85
Removing and replacing a processor88
Removing and replacing an energy pack92
Removing and replacing a Smart Array type-a modular controller93
Removing and replacing the Pensando DSP DSC-25 2p SFP28 card94
Decommissioning the Pensando DSP DSC-25 2p SFP28 card94
Removing the Pensando DSP DSC-25 2p SFP28 card94
Replacing the Pensando DSP DSC-25 2p SFP28 card96
Removing and replacing the front I/O board in the LFF right chassis ear97
Removing and replacing the LFF chassis ear assembly99
Removing and replacing an SFF power switch module101
Removing and replacing an SFF chassis ear102
Removing and replacing the chassis intrusion detection switch103
Removing and replacing the OCP NIC 3.0 adapter104
Removing and replacing a rear serial port interface (primary)105
Removing a rear serial port interface (secondary and tertiary)106
System battery replacement107
System battery information107
Replace the system battery107
Removing and replacing the system board108
Removing the system board108
Replacing the system board111
Re-entering the server serial number and product ID115
HPE Trusted Platform Module 2.0 Gen10 Plus option116
Troubleshooting116
Troubleshooting resources116
Diagnostic tools117
UEFI System Utilities117
Selecting the boot mode117
Secure Boot118
Launching the Embedded UEFI Shell118
iLO Service Port118
Intelligent Provisioning119
HPE Insight Remote Support120
HPE InfoSight for servers120
USB support120
External USB functionality120
Smart Storage Administrator120
Component identification121
Front panel components121
- SFF front panel components121
- Universal media bay components121
- 12 LFF front panel components122
- 8 LFF front panel components122
- LFF power switch module components123
Front panel LEDs and buttons124
- SFF front panel LEDs and buttons124
- 12 LFF front panel LEDs and buttons124
- LFF power switch module LEDs and buttons125
UID button functionality127
Front panel LED power fault codes127
Systems Insight Display LEDs127
Systems Insight Display combined LED descriptions129
Rear panel components130
Rear panel LEDs131
System board components131
System maintenance switch descriptions133
DIMM label identification133
DIMM slot locations134
Processor and socket components135
Drive box identification136
- Front boxes136
- Rear boxes136
- Midplane box (LFF)137
- Midplane box (SFF)138
Drive bay numbering138
Drive bay numbering: Smart Array controller138
- 24 SFF138
- 8 SFF139
- 12 LFF139
- 8 LFF139
- 2x 2 LFF rear panel139
- Universal media bay139
- 8 LFF + Universal media bay, optional 2 SFF, and optical drive140
- Midplane box LFF140
- Midplane box SFF140
Drive bay numbering: SAS expander141
- NVMe drives141
- Universal media bay142
- 8 LFF front panel142
- 12 LFF front panel142
- Midplane box (LFF)142
- Midplane box (SFF)143
- 8 SFF143
- Front 12 LFF + Midplane 4 LFF + All rear 2 SFF144
Drive bay numbering: NVMe drives144
Drives144
HPE Basic Drive LED definitions144
- LFF low-profile drive carrier144
- SFF basic drive carrier144
DSC-25 2-port SFP28 card ports and LEDs145
- Ports145
- LEDs146
Fan bay numbering147
Cabling147
HPE ProLiant Gen10 Plus DL Servers Storage Cabling Guidelines147
Cabling diagrams147
Cable routing: 8 LFF front I/O module to SATA Port151
Cable routing: Universal Media Bay to SATA Port152
Cable routing: 2 SFF Slim SAS Universal Media Bay in box 1 to system board152
Cable routing: 2 SFF side by side SATA to system board153
Cable routing: Front 8 SFF drive options (box 3 to HPE Smart Array E208i-a SR Gen10 Controller, ports 1-2)153
Cable routing: Front 8 SFF drive options (box 1 to HPE Smart Array P816i-a SR Controller, ports 3-4)154
Cable routing: 24 SFF SAS drive options (box 1, box 2, and box 3 to SAS expander)154
Cable routing: 24 SFF drive options (box 1, box 2, and box 3 to SAS expander card and HPE Smart Array P816i-a SR Gen10 Controller, ports 1-2)155
Cable routing: 8 NVMe Balanced Direct Solution155
Cable routing: 8 NVMe Direct Single Processor Solution156
Cable routing: 16 NVMe Balanced Direct Solution157
Cable routing: 24 NVMe Balanced Direct Solution157
Cable routing: Front 8 LFF to system board158
Cable routing: 12 LFF drive options (midtray to system board)159
Cable routing: Front 12 LFF drive options (midtray to HPE Smart Array P816i-a SR Gen10 Controller, ports 1-4)159
Cable routing: LFF backplane to HPE Smart Array P816i-a SR Gen10 Controller160
Cable routing: System board processor 1 (ports 1A and 2A) to slotted expansion board ports 1-2 in the primary riser160
Cable routing: SFF Front I/O module to Front power/USB 3.1 Gen1 connector161
Cable routing: Systems Insight Display to front power/USB 3.1 Gen1 connector161
Cable routing: 12 LFF power switch and thermal sensor to system board162
Cable routing: 8 LFF front I/O module display port to system board162
Cable routing: Display port to system board163
Cable routing: Universal Media bay external USB to dual USB port on system board163
Cable routing: Rear serial port interface164
Cable routing: Rear serial port interface (tertiary riser)164
Cable routing: SFF backplane power cabling to the system board165
Cable routing: LFF backplane power cabling to the system board166
Cable routing: 4 LFF backplane and 2 SFF side by side LFF power cable connections to the system board166
Cabling routing: HPE Smart Array P816i-a Controller167
Cable routing: Rear 2 SFF riser power cable167
Specifications168
Environmental specifications168
Mechanical specifications169
Power supply specifications169
HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply169
HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply170
HPE 800 W Flex Slot Titanium Hot-plug Low Halogen Power Supply171
HPE 800 W Flex Slot Universal Hot-plug Low Halogen Power Supply172
HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply172
HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply173
HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply174
Websites174
- General websites175
- Product websites175
Support and other resources175
Accessing Hewlett Packard Enterprise Support175
- Information to collect175
Accessing updates175
Remote support176
Warranty information176
Regulatory information177
- Additional regulatory information177
Documentation feedback177

Brand	HPE
Model	ProLiant DL385 Gen10 Plus v2
Category	Server
Language	English

HPE ProLiant DL385 Gen10 Plus v2 - Service Manual

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HPE ProLiant DL385 Gen10 Plus v2 Specifications

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