Huawei OceanStor S2600 - Obtaining Technical Support

Collecting Fault Information
When meeting a fault that is difficult to solve, contact Huawei Technologies Co., Ltd.
(hereinafter referred to as Huawei). When reporting the fault to Huawei engineers, collect the
information about the fault.
For details on the requirements on collecting faults, see 3.3 Collecting Information and
Recording Information.
Contacting for Technical Support
If a problem persists after you try to handle it under the guidance of this document, contact the
customer service center of Huawei timely by dialing 0086-400-830-2118 or
0086-755-28560000 for technical support and collaborate with Huawei engineers.
3.3 Collecting Information and Recording Information
This section describes how to collect and record the information.
During the troubleshooting, maintenance personnel should record the fault, alarms, performance
and the detailed troubleshooting process for locating the fault.
When meeting a fault that is difficult to solve, contact Huawei Technologies Co., Ltd.
(hereinafter referred to as Huawei). When reporting the fault to Huawei engineers, collect the
information about the fault.
To locate the fault and remove the fault, you need collect the following information:
l Time when the fault occurs
l Name and telephone of the person that discovers the fault
l Fault description, including alarms and the status and link status of the faulty device
l Process of locating the fault and troubleshooting, including the operations and results after
the operations are performed
l Other information, including logs, information monitored through network management,
and history alarms
3.4 Obtaining Technical Support
This section describes how to obtain technical support.
Technical Support System
Contents of Huawei technical support system are as follows:
l Huaweiheadquarters technical support department
l Regional technical support office
l Customer service center
l Technical support website:http://support.huawei.com
Ways to Contact Huawei
Huawei Technologies Co., Ltd.
3 Troubleshooting Process
OceanStor S2600 Storage System
Troubleshooting
3-6 Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
Issue 03 (2010-01-28)