B After-sales Service
Table B-1 Services
Repair (Replacement) Service
Type Service Description Response Time
Remote
support
Query
Toll-free 0120-258-367
Email
solarsupportjp@huawei.com
8 am–8 pm
Remote technical support (via
phone)
8 am–8 pm
(Respond within 30
minutes)
Online technical support (via email
and website)
N/A
Hardware
replacement
Hardware replacement (spare parts
delivery)
After the replacement
application is conrmed,
the spare parts will be
delivered within two
working days, unless
delayed by force majeure
duration transportation.
SUN2000-4.95KTL-JPL1
User Manual B After-sales Service
Issue 05 (2023-02-17) Copyright © Huawei Technologies Co., Ltd. 100