Huawei SUN2000-4.95KTL-JPL1 - B After-Sales Service

B After-sales Service
Table B-1 Services
Repair (Replacement) Service
Type Service Description Response Time
Remote
support
Query
Toll-free 0120-258-367
Email
solarsupportjp@huawei.com
8 am–8 pm
Remote technical support (via
phone)
8 am–8 pm
(Respond within 30
minutes)
Online technical support (via email
and website)
N/A
Hardware
replacement
Hardware replacement (spare parts
delivery)
After the replacement
application is conrmed,
the spare parts will be
delivered within two
working days, unless
delayed by force majeure
duration transportation.
SUN2000-4.95KTL-JPL1
User Manual B After-sales Service
Issue 05 (2023-02-17) Copyright © Huawei Technologies Co., Ltd. 100