41 – English
Troubleshooting
Symptom Possible causes Recommended action
No LEDs come on on the battery after
pressing the status button.
Faulty battery.
Replace
the battery.
A warning triangle lights up solid red
on the battery when the status button is
pressed.
Faulty battery.
Replace
the battery.
A warning triangle ashes red on
the battery when the status button is
pressed.
Temperature too high. 1. Wait until the battery has cooled down (or
insert it in the charger so that it cools down
faster).
Undervoltage. 2. Charging.
Temperature too low. 3. Make sure the battery temperature is higher
than -10C
Faulty battery. 4.
Replace
the battery.
The battery backpack indicates less
than 100% after a full charge. (Usually
96–97%).
As the battery is used for a while
after charging has completed, a
few percent of the charge may be
consumed by the electronics.
None. Charge is still close to 100%. Charger
starts to charge again if the charge status drops
below 95%.
Charger does not start and no LEDs
light up when the battery is inserted.
Poor connection between char-
ger and battery.
1. Make sure the power connectors between
the charger and the battery are not dirty or
damaged. See gure 1 in the appendix.
Faulty battery. 2. Check battery status (see above).
Defective charger. 3. Disconnect the charger from the mains volt-
age for at least one minute and then reconnect
to the mains outlet again. Make sure the fan
starts and that the green LED comes on for
approx. 3seconds. If they do not start, change
the charger.
A red warning triangle ashes on the
charger when the battery is inserted.
Poor connection between char-
ger and battery.
1. Make sure the power connectors between
the charger and the battery are not dirty or
damaged. See gure 1 in the appendix.
Battery temperature too high. 2. Allow the battery to cool down in the charger.
(1-5minutes.)
Ambient temperature too low. 3. Make sure the ambient temperature is over
5°C.
Battery temperature too low. 4. Make sure the battery temperature is higher
than 5 °C
Faulty battery. 5. Make sure the battery is in working order by
pressing the battery status button. At least one
green LED should light up. If not, the battery
should be changed.
Defective charger. 6. Disconnect the charger from the mains volt-
age for at least one minute and then reconnect
to the mains outlet again. Make sure the fan
starts and that the green LED comes on for
approx. 3seconds. If they do not start, change
the charger.
A warning triangle with a solid red light
is visible on the charger when it is con-
nected to the mains.
Defective charger.
Replace
the charger
A warning triangle with a solid red light
is visible on the charger when charging.
Defective charger.
Replace
the charger
A green lamp on the charger comes on
for approx. 5–15seconds when the bat-
tery is inserted. Thereafter ashing red
warning triangle. This procedure is then
repeated.
Faulty battery. Place the battery in a QC330 charger you know
is in working order. If the same problem occurs,
replace the battery.
Defective charger. Place a battery you know is in working order
in the charger. If the same problem occurs,
replace the charger.
8.6 Troubleshooting - battery and charger