Hydra GENESIS - FAULT DIAGNOSTICS

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CONTENTS
FAULT DIAGNOSTICS (CAUSE AND RESOLUTION)
Display status Potential cause Recommended solution
The display is black and
cannot be illuminated
by touch
Charger’s ac input is not
powered.
Check that the charger input power supply is ok. AC
three-phase input voltage should be 240v per phase
and line voltage 400v. Check if the input cable is
leaking or short-circuited. If the input is ne, try a
power-off restart. If the fault is still present, contact
our service centre.
Display: splash screen,
white screen, cannot
display information
correctly
Charger runs 24 hours a
day, display crashes.
Try a power-off restart. If the fault is still present,
contact our service centre.
Display: the charging
outlet cannot be locked
The charging connector
is not connected to the
charging port of the
vehicle or the charging
connector electronic
lock is faulty.
Unplug the charging connector and reconnect. If
the fault is still present, contact our service centre.
Display: the charging
outlet cannot be
unlocked
The charging connector
electronic lock is faulty
or stuck.
Manually unlock the cable from the charging outlet
Contact our service centre.
If none of the above recommendations solve the issue, contact our service centre.