Hydroid – Series User Manual
35 04/19
SYSTEM WARRANTY
One–Year Limited Warranty
Warranty Terms
Subject to the terms and conditions set forth hereinafter, manufacturer (hereafter “Manufacturer”) warrants to the
original purchaser (hereafter the “Customer”) that the systems and products manufactured by the Manufacturer
are free from defects in material and in workmanship for twelve (12) months from the Warranty Commencement
Date (as defined below) only when used strictly in accordance with the applicable operating instructions and within
the range of the operating conditions specified by the Manufacturer for each such product.
In order to maintain the Manufacturer’s Warranty, an operating log must be maintained, and copies will need to
be sent to your local dealer or distributor for review. This Warranty does not extend to systems, equipment, or
components manufactured by others, nor to systems, equipment, or components manufactured by others and
distributed by the Manufacturer. This Warranty does not extend to equipment or components manufactured by
others which have been incorporated into a product by the Manufacturer but, if allowable, the Manufacturer hereby
assigns, without Warranty, to the Customer its interest, if any, under any Warranty made by the Manufacturer of
such equipment or component. This Warranty does not cover disposable items such as fuses, o–rings,
regeneration materials/chemicals, or other such disposable items, which must be replaced periodically under the
normal and foreseeable operating conditions of the goods warranted hereby.
Warranty Commencement Date
The Warranty Commencement Date for each product by the Manufacturer shall be the later of the date of: (1)
receipt by the Customer, or (2) the date of installation at the Customer’s premises provided that such installation
must occur within three (3) months of shipment from the Manufacturer’s manufacturing facility. In no event shall
the Warranty Commencement Date exceed three (3) months from the shipment from Manufacturer’s facility. The
Customer shall provide proof of purchase in order to exercise rights granted under this Warranty. If requested by
the Manufacturer, the Customer must also provide proof of the installation date. Proof of installation shall be
returned by Customer to the Manufacturer within thirty (30) days after installation by virtue of supplying a Warranty
Validation Card supplied with each Manufacturer product fully completed and signed in ink by the Customer and
the authorized installer of the product.
Warranty Service
MANUFACTURER’S OBLIGATION UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR
REPLACEMENT (AT MANUFACTURER’S SOLE DISCRETION) OF ANY PRODUCT, OR COMPONENT
THEREOF, PROVED TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP WITHIN THE COVERED
WARRANTY PERIOD.
The Customer, at the Customer’s risk and expense, shall be responsible for returning such product or component,
only after obtaining a Return Goods Authorization (RGA) number from the Manufacturer, arranging for freight
prepaid, and in conformance with any special packaging and shipping instructions set forth on the operation
documentation or RGA instructions, or as otherwise reasonably required, to Manufacturer’s address, together with
(1) RGA number issued by the Manufacturer at Customer’s request; (2) proof of purchase and, if necessary, proof
of installation date; (3) a Return Goods Authorization Form; (4) a description of the suspected defects; (5) the
serial number of the Manufacturer product alleged to be defective; and (6) a description of the type of water and
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