What to do if the charging cable does not disconnect from my HYPERVOLT Battery Charger?
If the charging cable won't disconnect from your HYPERVOLT Battery Charger and vehicle, first ensure the charging session has ended on the vehicle itself before attempting to remove the cable. If that doesn't work, most vehicles have an emergency release cable. Consult your car's manual to find its location.
Why is my HYPERVOLT Battery Charger charging session not starting?
If your HYPERVOLT Battery Charger isn't starting a charging session, there could be several reasons: * The vehicle is scheduled to charge at a later time. * The vehicle is already fully charged. * The vehicle has an error message—check the vehicle's display. * The charging plug isn't properly connected—unplug and reconnect it. * The charging plug is dirty or damaged—make sure it's in good condition.
How to fix a HYPERVOLT Battery Charger that looks off and has no lights?
If your HYPERVOLT Battery Charger looks off and no lights are showing, it's possible the LED brightness has been turned down to 0%. To resolve this, check the app under Settings - LED Brightness and increase the brightness back to 100%. Also, ensure the circuit breaker is ON and test it by pressing the test button on an RCD/RCBO style circuit breaker.
Why is my HYPERVOLT Battery Charger vehicle charging at lower power?
If your vehicle is charging at a lower power than expected with the HYPERVOLT Battery Charger, it could be due to a few reasons. Some vehicles have a maximum charging power that's less than what the Hypervolt Home device can deliver. Check your vehicle's specifications for AC Mode 3 charging. Also, check if a power limitation has been enabled during installation (Hard Set) or if you have the current limited in the app (Soft Set).
Details on what's included in the box and key physical components of the charger.
Comprehensive technical details including electrical properties, connectivity, and compliance.
Prerequisites, required qualifications, regulations, and unit registration for installation.
Identification of the charger's main physical components: back box, LED plate, and front cover.
Step-by-step guide on physically attaching the charger unit to a wall or pole.
Procedure for removing the LED plate to gain access to the charger's internal connections.
Instructions for connecting the electrical supply cable and CT clamp to the charger.
Detailed methods for connecting the main power supply and CT clamp to the consumer unit.
Guidance on re-attaching the LED plate after completing the wiring steps.
Steps for attaching and securing the front cover of the charger unit.
Explanation of CT clamps, RCDs, PEN fault protection, and overheating sensors.
Configuration of the Automatic Load Management (ALM) system using the CT clamp and dial.
How to permanently limit the charger's maximum output using internal dip switches.
Interpreting the different LED light colors and patterns to understand charger status.
Guide to creating an account, adopting the charger, and connecting it to Wi-Fi.
Overview of core app functionalities like charger lock, session data, and energy usage.
Customizing charger behavior via app settings: LED, network, current limits, and tariffs.
Details on Plug & Charge, Scheduled Charging, and Solar Charging modes (Boost, Eco, Super Eco).
How to access and use the web-based Hypervolt dashboard for monitoring.
Alternative method for connecting the charger online using a Wi-Fi hotspot.
Overview of smart charging regulations and how to delete personal device data.
Solutions for problems like charger offline, cable not disconnecting, or session not starting.
Addressing issues like early session termination, slow charging, or red status lights.
The Hypervolt Home 3.0 Smart EV Charger is a state-of-the-art electric vehicle charging unit designed for ease of installation and advanced functionality, providing a seamless charging experience for users. It incorporates industry-leading smart features and is backed by excellent customer service. The device is equipped with advanced built-in automatic monitoring systems to ensure user safety during operation.
The Hypervolt Home 3.0 is primarily an EV charger that connects to your home's electrical system to deliver power to your electric vehicle. It supports single-phase AC charging up to 7kW. The charger is designed to be wall or pole mounted and comes with a tethered charging cable, available in lengths of 5, 7.5, or 10 meters, with a Type 2 or Type 1 connector. It operates according to Mode 3 charging protocol, compliant with BS EN IEC 61851-1:2019. The unit features multi-colour LEDs for status indication and human-machine interface (HMI), with the logo on the front enclosure and an outer ring LED status indicator.
The Hypervolt Home 3.0 offers a range of smart features and charging modes, all controllable via a dedicated mobile application available on both Google Play Store (Android) and App Store (Apple).
The Hypervolt Home 3.0 incorporates several features to ensure safety and facilitate maintenance:
General| Mounting Type | Wall-mounted |
|---|---|
| Output Current | Up to 40A |
| Charging Connector Type | Type 2 |
| Connectivity | Wi-Fi, Bluetooth |
| Operating Temperature | -30°C to 50°C |
| Protection | Over-voltage, over-current, over-temperature, short-circuit |
| Display | LED display |
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