1. The charger looks off and no lights are showing
This could mean that there is no power reaching your Hypervolt device. Usually as simple as a circuit breaker that is off or has tripped. Please check the circuit
breaker and make sure that it is ON. Press the test button on an RCD/RCBO style circuit breaker to test that it works.
Have you checked the circuit breakers of your unit but the charger is still looks off?
It could be that you have turned the LED brightness down to 0%, check in the app (Settings - LED Brightness) and turn them back up to 100%
2. The charging cable does not disconnect from the vehicle
The Hypervolt Home device is unfortunately not responsible for locking the cable inside your vehicle charge port. It is the electric vehicle which must release the
charging port lock in order to allow the cable to be safely disconnected.
It could be that the vehicle did not end the charging session. You must end the charging session from the vehicle before removing the charging cable. Check the
vehicle user guide in order to ascertain how this is done for your particular make and model. Although each vehicle has different requirements for stopping the
charging session, the charge port unlock button is usually found in the centre console, near the driver’s door or on the key fob.
If you are really stuck most vehicles have an emergency release cable you can pull, consult your cars manual to locate this.
3. The charging session does not start
There are a few reasons why a charging session might not start:
• The vehicle is scheduled to charge at a later time.
• The vehicle is completely charged, hence it cannot
charge anymore.
• The vehicle may have an error, check the vehicle for any messages.
• The charging plug is not connected properly, unplug the charging connector and re-connect.
• The charging plug may be dirty or damaged, ensure that it is in good condition.
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