IBM LTO User Manual

Finding and identifying error information
The following sections describe information on accessing log files and using LEDs
to determine status.
Accessing error log files
You can access error log files for the types of errors listed as follows.
v Soft (recovered) errors: Contains a log of minor errors, which is helpful in
identifying errors that might indicate an underlying problem or lead to major
errors. (See “Soft (recovered) errors” on page 31.)
v Partial availability errors: Indicates a current condition that needs attention, but
enables you to still fully operate the autoloader. (See “Partial availability state”
on page 32.)
v Hard (unrecoverable) errors: Contains a log of major errors that needed to be
resolved. (See “Hard (unrecoverable) errors” on page 33.)
v Drive event log: Contains a log of drive errors and events.
Menu paths
Soft (recovered) error log
Main menu-->Information-->Loader Information-->Soft (recovered) error
log
Partial availability
Main menu-->Information-->Loader Information-->Loader Status
Hard (unrecoverable) error log
Main menu-->Information-->Loader Information-->Hard Error Log
Drive event log
Main menu-->Information-->Drive Information-->Event Log
Using LEDs to determine status
LEDs communicate status and errors as they are occurring. Use the following LED
conditions for more information on how the autoloader is functioning.
Front panel LEDs
Color Description
Green The autoloader is ready.
Flashing green The autoloader is active and in
the process of performing a
function.
Solid amber The autoloader is partially
available (the autoloader is not
fully functional, but can still be
used).
Flashing amber A hard error has occurred. You
cannot operate the autoloader
until resolving the error.
Chapter 5. Error messages, troubleshooting, and problem solving 37

IBM LTO Specifications

General

Brand	IBM
Model	LTO
Category	Storage
Language	English

Summary

Safety

Chapter 1. Installation and user's guide

Autoloader features

Before you begin

Details environmental and physical requirements for autoloader installation.

Autoloader Views

Product features

Unpacking the autoloader

Provides step-by-step instructions for safely removing the autoloader from packaging.

Preparing for installation

Covers safety statements and essential pre-installation steps.

Additional preparation

Installing the autoloader

Step-by-step guide for physically connecting and powering on the autoloader.

Getting started with the autoloader

Selecting the operation mode

Chapter 2. Autoloader operation

Using the front panel

Tape and drive operations

Covers essential tasks related to loading, unloading, and cleaning tapes.

Accessing tapes in the autoloader

Instructions on how to open the autoloader door to access tapes.

Accessing tapes from the front magazine

Accessing tapes from the internal back slots

Moving tapes between slots

Chapter 3. Autoloader configuration

Retrieving autoloader information

Drive Information

Configuration Information

Running autoloader diagnostics tests

Guide for performing internal tests to check autoloader functions.

Chapter 4. Autoloader maintenance

Removing and replacing parts

General instructions for component removal and installation.

Installing a drive module

Upgrading Firmware

Procedures for checking and downloading new firmware.

Moving or shipping the autoloader

Chapter 5. Error messages, troubleshooting, and problem solving

Understanding error states

Explains different categories of errors: soft, partial, hard, and host/media.

Partial availability state

Describes conditions where the autoloader is functional but requires attention.

Hard (unrecoverable) errors

Details major errors that prevent autoloader operation until resolved.

Host software and media errors

Discusses troubleshooting errors originating from external systems.

Finding and identifying error information

Guidance on using logs and LEDs to diagnose issues.

Using LEDs to determine status

Explains how front panel LEDs indicate autoloader status.

Troubleshooting common problems

A table mapping common issues to recovery actions.

Appendix A. Help and service information