Monitorproblems...................86
Keyboard, mouse, or pointing device problems .........89
Memoryproblems...................90
Optionproblems ...................91
Parallel-port problems ..................92
Serial-portproblems..................92
Printerproblems....................93
Application problems ..................93
Universal Serial Bus (USB) problems .............94
Software-generated error messages ..............94
IBM Enhanced Diagnostics program ..............94
Other diagnostic programs on the Software Selections CD .......96
Recovering from a POST/BIOS update failure ...........96
Installing files from option diskettes ..............97
Replacing the battery ...................97
Chapter 7. Getting help, service, and information.........99
Getting information ...................99
UsingtheWorldWideWeb................99
Getting information by fax ................99
Getting help and service..................100
Using the documentation and diagnostic programs........100
Calling for service ...................100
Other services ....................102
Purchasing additional services................103
Appendix A. Using the Software Selections CD .........105
Features of the Software Selections CD.............105
Starting the Software Selections CD ..............106
Using the Software Selections program .............106
Appendix B. Specifications ................107
Specifications — smallformfactordesktopmodel.........107
Specifications — desktop model (A40 and A40p) .........108
Specifications — desktop model (A20) .............109
Appendix C. Placing the computer on its side .........113
Placingthesmallformfactordesktopcomputeronitsside......113
Placingthedesktopcomputeronitsside............113
Appendix D. Computer records...............115
Appendix E. Notices and trademarks.............117
Processing date data ...................118
Television output notice ..................118
Trademarks......................118
xiv User Guide
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