Contents
Safety notices ................................vii
Common service procedures ..........................1
Starting a repair action ................................1
Powering on and powering off a system ..........................2
Primary consoles or alternative consoles ..........................5
Determining whether the system has logical partitions .....................7
Separating the 571F/575B card set and moving the cache directory card ...............7
Determining which processor is the secondary service processor..................12
System reference code format description .........................13
System reference code information...........................13
Determining system reference code address formats ....................13
Hardware system reference code formats .......................17
Logical address format .............................19
Problem reference code formats detected by Licensed Internal Code ..............20
Searching the service action log.............................21
Problems with noncritical resources ..........................22
Using the product activity log .............................23
System service tools ................................23
Working with a communications trace .........................24
Hexadecimal product activity log data ..........................29
Examples: Obtaining additional information from hexadecimal reports ...............32
Reclaiming I/O processor cache storage ..........................47
Dedicated service tools ...............................47
Accessing dedicated service tools ...........................48
Selecting function 21 from the control panel ......................48
Control panel function codes on the Hardware Management Console ..............49
Performing an IPL to dedicated service tools ......................50
Performing an alternate IPL to DST (type D IPL) .....................51
Starting a service tool ...............................53
IPL type, mode, and speed options ..........................53
Printing the system configuration list and details of the system bus, main storage, or processor .......53
Printing the system configuration list ..........................54
Printing the details of the system bus, main storage, or processor ................54
Hardware service manager ..............................55
Managing the Advanced System Management Interface ....................55
Accessing the Advanced System Management Interface....................56
Accessing the Advanced System Management Interface by using a web browser ..........56
Accessing the Advanced System Management Interface by using an ASCII terminal .........57
Accessing the Advanced System Management Console Interface using a management console......58
Displaying error and event logs ...........................59
Setting the system enclosure type ...........................59
Setting the system identifiers ............................60
Displaying vital product data ............................60
Clearing all deconfiguration errors...........................61
Service functions .................................61
Working with storage dumps .............................62
Managing dumps ................................62
Performing dumps ...............................62
Performing a platform system dump ........................62
Performing a service processor dump........................64
Copying a dump ...............................65
Copying a dump by using a management console ...................65
Copying a dump by using an AIX command .....................66
Copying a dump by using a Linux command .....................66
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