7 Troubleshooting
Code Description Proposed solution
E1
Steam generator temperature sensor
error.
Power off & run a new cycle
Contact your supplier if error persists.
E2 Inner temperature sensor error.
Power off & run a new cycle
Contact your supplier if error persists.
E3
Temperature sensor of the chamber
wall error.
Carefully ensure that the chamber wall is heated and
contact your supplier.
E5 Fail to release the pressure.
Power off & run a new cycle
Contact your supplier if error persists.
E6 Door lock problem during the cycle.
Make sure you had closed the door properly.
check the door switch.
E9 Failure to hold temperature.
Ensure the distilled tank isn't empty. Check the inner
temperature sensor. Check somewhere for leaking.
E10
The door locking system doesn’t
work.
The electromagnet of locking system doesn’t work.
The switch of locking system doesn’t work.
E11
Failure to preheat the steam
generator.
Power off & run a new cycle
Contact your supplier if error persists.
E12 Failure to preheat the chamber.
Power off & run a new cycle
Contact your supplier if error persists.
E13 Vacuum failed.
Power off & run a new cycle
Contact your supplier if error persists.
E20 Program manually interrupted Reset the error from main screen.
E21
Failure to reach the holding time.
(sterilization time)
Check somewhere leaking inside the sterilizer.
Contact your supplier if error persist.
E22 Vacuum test failure
Somewhere is leaking. Check the door seal.
Or contact your supplier if error persists.
E23 Result of vacuum test is void
The temperature of the chamber is high.
Try again after the chamber has cooled down.
E24
It takes too long time to enter the next
status.
Check somewhere leaking.
Or contact your supplier if error persists.
E27 The vacuum test fails.
Switch off. Then switch on after the chamber cool
down and try again.
E28 The pressure is overload. Power off and contact your supplier if error persists.
8 Transportation and storage
Switch off the sterilizer before transportation or storage.
Pull out the plug. Let the machine cool down.
Drain the distilled water tank and the used water tank.
Conditions for transport and storage
Temperature: -20°C ~ +50°C
Relative humidity: ≤ 85%
Atmospheric pressure: 50kPa~ 106kPa.
To Next Page
