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Services
If your PlatformNano needs servicing, follow these instructions.
Check our online help centre at http://support. iconproaudio. com/hc/en-us, for
information, knowledge, and downloads such as:
1. FAQ
2. Download
3. Learn More
4. Forum
Very often you will nd solutions on these pages. If you don’t nd a solution, create
a support ticket at our online Help Center at the link below, and our technical support
team will assist you as soon as we can.
Navigate to http://support. iconproaudio. com/hc/en-us and then sign in to submit
a ticket.
As soon as you have submitted an inquiry ticket, our support team will assist you to
resolve the problem with your ICON ProAudio device as soon as possible.
To send defective products for service:
1. Ensure the problem is not related to operation error or external system devices.
2. Keep this owner's manual. We don't need it to repair the unit.
3. Pack the unit in its original packaging including end card and box. This is very
important. If you have lost the packaging, please make sure you have packed
the unit properly. ICON is not responsible for any damage that occurs due to
non-factory packing.
4. Ship to the ICON tech support center or the local return authorization. See our
service centers and distributor service points at the link below:
If you are located in Hong Kong
Send the product to:
ASIA OFFICE:
Unit F, 15/F. , Fu Cheung Centre,
No. 5-7 Wong Chuk Yueng Street,
Fotan,
Sha Tin, N. T. , Hong Kong.
If you are located in North America
Send the product to:
ICON Service Centre
611 Potomac PL Ste 102
Smyrna, 37167-5655 Tennessee.
United States
Tel. : +1 615 540 989
If you are located in Europe
Send the product to:
ICON Europe GmbH
Am Spitzberg 3
15834 Rangsdorf
Germany
Telephone: +49-(0)33708-933-0
Fax: +49-(0)33708-933-189
E-Mail: info@sound-service. eu
5. For additional update information please visit our website at:
www. iconproaudio. com
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