28
Image FAQs
Why do all of my images have the same spot/blemish on them?
If you see scratches or blotches that repeat on every image, some dust or dirt has probably
collected on the optical stage.
To clean the optical stage:
1. Power off the analyzer.
2. Open the analyzer door.
3. Remove the cartridge holder and clean it with an IDEXX-supported alcohol prep pad.
4. Using a new IDEXX-supported alcohol prep pad, clean the optical stage and then slide the
pad along the track repeatedly to remove all debris.
IMPORTANT: The optical stage should only be cleaned with new IDEXX-supported alcohol
prep pads and optical tissues.
5. Dry the components cleaned in steps 3–4 with a dry optical tissue.
6. Close the analyzer door and power on the analyzer.
Why do some of my images have a spot/blemish on them?
Spots and blemishes may be caused by bubbles in your sample. Ensure you’re following proper
sample preparation protocols (see “Preparing Samples” on page 9 for more information) and then
rerun the sample. If the problem persists after multiple runs with new samples, please contact
IDEXX Technical Support.
Why are my images out of focus?
Images may appear out of focus if there are significant lipids in the sample or if the microscope
stage is dirty. If this occurs on only one sample, it is likely related to lipids. If it occurs on many
samples, please contact IDEXX Technical Support for assistance.
Miscellaneous troubleshooting FAQs
What do I do when I receive an alert?
When the analyzer experiences a problem, an alert message appears on the upper right side of the
IDEXX VetLab* Station title bar, the LED on the front panel of the SediVue Dx* analyzer flashes red,
and the SediVue Dx icon on the IDEXX VetLab Station Home screen appears with an Alert status.
To respond to an alert, do one of the following:
• Tap the SediVue Dx icon on the IDEXX VetLab Station Home screen.
• Tap the alert message in the title bar to display the alert message. Follow the instructions
displayed in the alert message.
How do I cancel a run that is already in process?
To cancel a run that is already in process, tap the SediVue Dx icon on the IDEXX VetLab Station
Home screen and then tap Cancel Run.
Frequently asked questions