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Frequently asked questions
Cartridge FAQs
How do I remove a cartridge jam?
If you receive an error that a cartridge jam has occurred, it is likely because the cartridge pathway is
dirty. Open the analyzer door, remove the jammed cartridge, and then follow the monthly cleaning
instructions. If the jam impacted the delivery of results, rerun with a new sample and cartridge.
Cartridge jams do not impact result quality.
If you are unable to remove the cartridge, power off the analyzer to decrease the holding force of
the motors.
My cartridge counter is wrong—how do I fix it?
If the cartridge counter on the SediVue Dx Instruments screen is incorrect, you can:
• Keep using the system until it runs out of cartridges or until the counter reaches zero.
• Scan the bar code if you forgot to scan the bar code initially.
• Call IDEXX Technical Support for assistance.
I tried to scan the bar code on a new cartridge sleeve, but it is not accepting
it. What should I do?
Confirm the following:
• The correct bar code is being scanned (on the plastic wrapping on the sleeve).
• The CAPS lock is turned off on the on-screen keyboard.
• The bar code entered matches the bar code on the sleeve.
If the bar code is still not accepted, discard the sleeve with the bad bar code and try a new
cartridge sleeve. If the problem continues, or you need to adjust your inventory, call IDEXX
Technical Support.
My IDEXX VetLab Station says I have cartridges left, but the sleeve is
empty. What should I do?
Install a new cartridge sleeve to reset the counter. Cartridges are shipped for free, so discarded
cartridges will not result in lost revenue.
My IDEXX VetLab Station says I have no cartridges left, but the cartridge
sleeve still has cartridges. What should I do?
Install a new sleeve to reset the counter. Cartridges are shipped for free, so discarded cartridges
will not result in lost revenue.
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