ID TECH SREDKey 2 Integration Manual
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12. Tamper Error Code Table
If a unit registers as tampered, the tamper Error code displays on-screen and the unit’s LED flashes
red (instead of the normal green).
Tamper Error Code in Display
Temperature tamper occurred
13. Decommissioning SRED Devices
All PCI devices require proper decommissioning prior to device disposal in order to ensure the
protection of all sensitive financial card data. For instructions on decommissioning your device, see
Decommissioning of SRED Devices
on the ID TECH Knowledge Base.
14. 24-Hour Device Reboot
Per PCI Requirements, this device reboots every 24 hours. Consult the NEO 2 Interface Developer’s
Guide (available from your ID TECH representative) for commands dealing with the SREDKEY 2’s Real
Time Clock.
15. Troubleshooting
The SREDKey 2 is designed to require minimal troubleshooting. In general, the device itself is plug-
and-play and, as long as the green LED is lit, should be ready for use. If the LED is red or amber,
contact your device integrator or ID TECH representative, or consult the ID TECH Knowledge Base
for
troubleshooting assistance.
16. For More Information
• To learn more about the SREDKey 2 and other ID TECH products, visit the ID TECH Knowledge
Base.
• Visit us online at http://idtechproducts.com.
• Find more Tech Support resources at the ID TECH Tech Support home page or send an email
describing any issues to support@idtechproducts.com.
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