iiNet TGIINet-1 - Warranty Information

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1 How to claim under the warranty and your rights
1.1 In order to claim under the warranty, you should
contact us to advise that you wish to claim under
the warranty and answer any questions we have. We
will assess whether you are eligible to claim under
the warranty and determine, at our option and in
accordance with any specific terms that apply to the
relevant equipment, whether to repair or replace your
equipment, or provide a credit.
iiNet:
• Phone: 13 22 58
• Email: support@iinet.net.au
Westnet:
• Phone: 1300 786 068
• Email: support@westnet.com.au
Internode:
• Phone: 1300 788 233
• Email: support@internode.com.au
Adam Internet:
• Phone: 1300 002 326
• Email: support@adam.com.au
1.2 If we determine that your equipment needs to be
returned, you will be sent replacement equipment
and a return freight bag in which to return the faulty
equipment.
1.3 If the faulty equipment is not returned to us, with all
cables, accessories and components, within 21 days of
you receiving the replacement equipment and return
freight bag, you will be charged the full price for the
purchase of the equipment that we sent to you, plus
any shipping costs relating to the prepaid satchel that
was sent to you. You will also still be charged for the
original equipment and if the original equipment has
already been paid for, you will not be entitled to a
refund.
1.4 The warranty does not apply to faults caused by any of
the following (Non Covered Events):
a) any equipment not supplied by us;
b) any interference with or modification to the
equipment or a failure to use it in accordance with
instructions; or
c) damage caused by you or someone who has used
the equipment (for example misuse or exposure
to liquid or excessive heat); or
d) an external event (for example a fire or flood).
1.5 If on inspection of the returned equipment we
determine that the fault was caused by a Non Covered
Event, you will be charged for the original equipment
Warranty Information