illy ESE - Problem - Cause - Solution; The machine does not turn on; The machine brews coffee slowly; The machine switches ON but does not brew coffee

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PROBLEM - CAUSE - SOLUTION
Problem Cause Remedy
The machine does not turn on.
The plug is not inserted correctly. Make sure that the plug is inserted in a socket supplying voltage and that the main switch is pressed.
Faulty components. Contact the service centre.
The machine brews coffee slowly. Internal components clogged with scale. Descale the machine as described in the specific paragraph.
The machine switches ON but does
not brew coffee.
The water tank is empty or fitted
incorrectly.
Make sure that the water tank is correctly inserted in its housing and that it contains sufficient water.
Open/close lever not fully closed. Make sure that the open/close lever is fully closed.
Faulty pump.
Check that the pump delivers water: after pressing the
button, a vibration should be felt. This indicates
that the pump is working correctly.
If no vibration is felt, contact the service centre.
If the vibration is felt but the machine does not start to deliver coffee, repeat the operation 2/3 times at
intervals of a few minutes.
If the machine still does not deliver coffee at the end of this procedure, contact the service centre.
Hydraulic components clogged with scale. Perform descaling. If the problem persists, contact the service centre.
The machine has turned OFF
automatically.
This is not a defect. It is a programmed power saving mode: the machine is designed to turn OFF automatically.
The machine vibrates a great deal
and is noisy.
Insufficient water level in the tank.
Strong vibrations are caused by the pump that is unable to draw water correctly. Restore the correct water
level in the tank.
The E.S.E. pod cannot be inserted in
the coffee machine.
The E.S.E. pod is not compatible. Make sure you are using a compatible E.S.E. pod.
The E.S.E. pod is not inserted correctly. Insert the E.S.E. pod, ensuring it is facing the right way.
Used E.S.E. pod holder full.
Check whether the used E.S.E. pod holder contains too many used E.S.E. pods and cannot accept any more.
Empty it if necessary.
If the defect persists, contact the service centre.
The E.S.E. pod is not retained in the
brewing unit and falls directly into
the used E.S.E. pod container.
Open/close lever not fully open.
Open the open/close lever completely, recover the unused E.S.E. pod from the used E.S.E. pod container and
insert it again. If the defect persists, contact the service centre.