25 Index V4 Embosser manual
© 2015 Index Braille
www.indexbraille.com
8.3 Before contacting Index Braille factory support
1. Contact your local distributor who is responsible for your installation, general service
questions and sale of the embosser.
2. Please check the following before contacting Index Braille factory:
- Is the embosser starting up correctly, the green LED on the control panel indicating power is
on and start up speech feedback is correct.
- Complete a hammer test by pressing HELP + ON. Are all hammers embossing correctly?
- Emboss a braille file from the internal embosser memory by
MENU / Option // Emboss without computer/// Braille Manual //// English //// OK.
Is the manual embossed correctly?
3. Note the serial number and current firmware of the embosser.
4. Write down a fault description and include a sample printout presenting the issue.
8.4 Shipping the embosser
Before returning an embosser to Index Braille in Sweden please contact support@indexbraille
for further support and instructions.
Insert the embossing transport locks.
Pack the embosser in the original packing material and as originally received from the Index
Braille factory.
Please include a fault description and sender information (name, address, telephone number, e-
mail address, sample printout) in order to receive quick and effective service.
Include a copy of the receipt or other document as a proof of purchase.
Tie the box using a strong tape in at least two vertical rings around the box.
Contact the local distributor before shipping for more information.
YouTube Video
Packing Basic-D V4
Packing Everest-D V4
Packing Braille Box V4
9 Appendix
9.1 Error code list
Please find an updated error code list at http://www.indexbraille.com/en-us/support/knowledge-
base/user-interface/v4-error-table-1-5-3
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