INSTINCT User Manual rev 01 04/18 39
Section 5 Troubleshooting
Troubleshooting Without Error Code
Symptom Possible Cause Action
Pan does not heat up on
glass-top.
Digital display is OFF (dark).
No power supply. Check incoming power supply (Example, power cable plugged into
the wall socket). Check kitchen main fuse box.
Unit is turned off. Turn control knob to an ON-position.
Defective unit. Only if possible and safe, disconnect the appliance from the power
supply. Contact an authorized service agency. (1)
Pan does not heat up and no
pan symbol is on.
(Not applicable to griddles
or braising pans.)
Pan is too small. Use a suitable pan with bottom diameter larger than 12cm[5”].
Pan is not placed in the
center of the hob; pan is not
detected by sensor. (2)
Move the pan to the center of the hob.
Unsuitable pan. Select only induction-ready cookware.
Defective unit. Only if possible and safe, disconnect the appliance from the power
supply. Contact an authorized service agency. (1)
Poor heating, LED ring is ON Air-cooling system is
obstructed.
Verify that air vents are not obstructed. Ensure the fresh air filter is
clean.
Unsuitable pan. (Not
applicable to griddles or
braising pans.)
Select various induction-ready cookware for induction cooking.
Then compare the results.
Ambient temperature is too
high. The cooling system
is not able to keep the
appliance in normal operating
conditions.
Verify that no hot air is taken in by the fan. Reduce the ambient
temperature. The intake air temperature must be lower than 40°C
[104°F].
One phase is missing (for
equipment with three phase
supply only).
Check incoming power supply (Example, power cable plugged into
the wall socket). Check kitchen main fuse box.
Reduced Power adj. Check Additional Setting “P1”.
Defective unit. Only if possible and safe, disconnect the appliance from the power
supply.
Contact an authorized service agency. (1)
Appliance does not react to
control knob positions
Defective control knob. Only if possible and safe, disconnect the appliance from the power
supply. Contact an authorized service agency. (1)
Overheated unit symbol is
ON, fan is working
Air-cooling system is
obstructed. Internal fan is
dirty.
Verify that air vents are not obstructed. Ensure the fresh air filter is
clean.
Contact an authorized service agency.
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