One or more
fixtures do not
function at all
● Check if power is switched on
and cables are plugged in
Fixtures reset
correctly, but all
respond
erratically or not
at all to the
controller
The controller is not connected
5-pin XLR Out of the controller
does not match XLR Out of the first
fixture on the link (i.e. signal is
reversed)
● Install a phase reversing cable
between the controller and the
first fixture on the link
Fixtures reset
correctly, but
some respond
erratically or not
at all to the
controller
● Check data quality. If much lower
than 100 percent, the problem
may be a bad data link
connection, poor quality or
broken cables, missing
termination plug, or a defective
fixture disturbing the link
● Inspect connections and cables.
Correct poor connections. Repair
or replace damaged cables
Data link not terminated with 120
Ohm termination plug
● Insert termination plug in output
jack of the last fixture on the link
Incorrect addressing of the fixtures
One of the fixtures is defective and
disturbs data transmission on the
link
● Bypass one fixture at a time until
normal operation is restored:
unplug both connectors and
connect them directly together
● Have the defective fixture
serviced by a qualified technician
5-pin XLR Out on the fixtures does
not match (pins 2 and 3 reversed)
● Install a phase-reversing cable
between the fixtures or swap pin 2
and 3 in the fixture that behaves
erratically
No light or LEDs
cut out
intermittently
● Allow the fixture to cool down
● Clean the fan
● Make sure air vents in control
panel and the front lens are not
blocked
● Turn up the air conditioning
● Disconnect the fixture and return
it to your dealer
The power supply settings do not
match local AC voltage and
frequency
● Disconnect fixture. Check settings
and correct if necessary
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