Ingenico iCT250 Manual

5-2 Ingenico Telium CPTU02 User Manual Error Messages
CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL
Error
Explanation
Action
CARD REMOVED PRESS
CANCEL
The chip card was removed during the
transaction. The transaction is cancelled. If
the an approval was received from the host,
the transaction will be automatically
reversed.
Restart the transaction.
CANNOT SETTLE
WITH UNADJ TIPS
Attempted to settle with unadjusted tips in
the batch.
Update the unadjusted tip transactions or
disable the unadjusted tip parameter.
CARD NOT ALLOWED
The terminal is not configured for the card
type
Retry with a different card.
CARD READ ERROR
Card swipe did not read correctly.
Retry the card swipe. If problem persists key
the card.
CHECK LINE AND
PRESS ENTER
No dial tone when terminal attempted to
dial out.
Check the analog telephone line.
CLERK ID
NOT ADDED
A new clerk was being added during a
transaction however the user did not
confirm the id.
Add a new clerk/server ID or reattempt with an
existing ID.
DECLINED
REMOVE CARD
The Host or card declined the transaction.
Remove card. Try a different card.
DEVICE NOT
RECOGNIZED
A peripheral was attached that the terminal
or application does not recognize.
Use only a supported peripheral device.
DOES NOT MATCH
PRESS ENTER
When changing a password, the 2
nd
entry
or confirmation entry of the password does
not match the initial password entered.
Retry with the correct password.
DUPLICATE ADMIN
NAME
PRESS ENTER
The Admin username entered already
exists on the terminal.
Enter a new admin username.
DUPLICATE CLERK
ID
The clerk/server ID being added already
exists on the terminal.
Use a new clerk/server ID or delete the
conflicting ID before adding.
DUPLICATE
INVOICE
The invoice number entered already exists
in the batch.
Use an invoice number not previously used.
DUPLICATE
TRANSACTION
ACCEPT CANCEL
A transaction with the same card number
and same amount already exists in the
batch.
Press the far left hot key [F1] to accept the
transaction or the far right hot key [F4] to cancel
the transaction.
EMV KEY UPDATE
COMM ERROR
PRESS OK
A comm error occurred while performing an
EMV chip card key update.
Check the connection and retry.
ERR INVALID
PASSWORD
An invalid password was entered.
Enter the correct password.
ERROR BATCH #
User attempted to access a batch in history
that does not exist.
Enter a valid batch number from one of the last
30 batches.
FAILURE ON ALL
COMM MODES
Primary and backup communications have
failed.
Check connections and retry.
FEATURE DISABLED
User attempted to access a disabled
feature.
Add the feature via a download where
applicable.
INCORRECT PIN
The chip card determined the PIN entered
is incorrect. If the PIN try counter is 1 the
message PIN LAST CHANCE is displayed
Enter the correct PIN.
INSERT CARD IN CHIP
READER
A chip capable card was swiped on the
terminal.
Insert the card into the card reader.
INSERT CARD INTO
PINPAD READER
A chip capable card was swiped on the PIN
pad.
Insert the card into the card reader.
INVALID CARD
XXXX
The incorrect last 4 digits of the card were
entered.
Retry the entry, or try a new card.

Ingenico iCT250 Specifications

General

Memory	16 MB RAM, 128 MB Flash
Card Readers	Magnetic stripe, Smart card, Contactless
Operating System	Telium 2
Connectivity	Ethernet
Security	PCI PTS 3.x certified
Printer	Integrated thermal printer
Supported Cards	Visa, Mastercard, American Express, Discover
Display	128x64 pixel LCD, Backlit
Power Supply	External power adapter