5-4 Ingenico Telium CPTU02 User Manual Error Messages
CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL
PARTIAL DL CONFIG
DO MANUAL DL
A scheduled download was attempted
however the download URLs or Ports are
empty.
Reconfigure the terminal download settings.
PHONE NUMBER
FIELDS EMPTY
An attempt to perform a dial transaction
was made, however there is no value
entered for the host phone number.
Enter a host phone number or confirm that dial-
up is the intended comm. type.
The chip card PIN try counter has only 1
PIN entry attempt remaining. If the next PIN
entry attempt is invalid the card may be
blocked.
Cardholder will need to reattempt the correct
PIN or contact their issuer.
The cardholder entered less than 4 digits
for the PIN.
Reattempt using the correct PIN.
The chip card has recorded too many
invalid PIN entry attempts. The card may
be blocked.
The external PIN pad is not connected or
the PIN pad type is not set correctly.
Verify PIN pad connection and PIN pad type
settings.
The PIN entry device is not injected with
keys.
Device must be sent to injection facility.
PLEASE START
FROM MENU
REMOVE CARD
The chip card was inserted before a
transaction was initiated.
Remove the card and initiate the transaction
from the menu.
PRE-AUTH LIMIT
REACHED. POST
OR VOID PRE-AUTHS
TO OPEN MORE
The batch limit of 100 pre-auth transactions
has been reached.
Perform pre-auth completions of open pre-
auths, or void the transactions.
User is attempting to edit merchant settings
while there are pre-auth transactions in the
terminal.
Perform pre-auth completions of open pre-
auths, or void the transactions prior to editing
merchant settings.
SYSTEM PROBLEM
ALERT IRRUPTION
Device tamper error. Device could have
been exposed to electro-static discharge,
voltage fluctuations, or high temperatures.
Terminal must be replaced.
SYSTEM PROBLEM
CALL HELP DESK
There are no parameters in the terminal or
the parameters are not valid.
Perform a partial download.
TAP FAILED
PLEASE INSERT
OR SWIPE CARD
A contactless chip card was tapped
however the amount is over the contactless
transaction limit.
The contactless card was tapped too
quickly or incorrectly read.
The transaction has reached the timeout
limit.
The connection to the host failed.
Confirm connectivity and retry.
An adjustment transactions is being
attempted on a chip card transaction.
Chip transactions cannot be adjusted.
The cardholder is using an unrecognized
gift card.
Use an accepted gift card.
The cardholder has pressed cancel.
WARNING: FOR CHANGE
TO TAKE EFFECT
TERMINAL WILL REBOOT
Changes such as PIN pad settings require
a device reboot.
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