Ingenico iWL220 User Manual (English)

Other manuals for Ingenico iWL220

User Guide100 pages

Technical Manual60 pages

Quick Reference Guide43 pages

Guide20 pages

Questions and Answers:

J
Jillian LiAug 15, 2025
How to fix Ingenico Handhelds terminal when it is unable to communicate?
- S
  Stephen AdkinsAug 16, 2025
  If your Ingenico Handhelds terminal won't connect, try turning it off and on again to re-establish the network connection. If the GPRS status displays 'NO SIM', power off the terminal, take out the SIM card, gently wipe it with a clean, dry cloth, and then put it back in before switching the terminal on again. If the GPRS status still shows 'NO SIM', it is recommended to contact the Helpdesk.
D
Debbie HancockAug 19, 2025
What to do if signal bars disappear on Ingenico Handhelds?
- D
  Diana CobbAug 19, 2025
  If the signal bars disappear on your Ingenico Handhelds terminal, try the following: 1. Turn off the terminal by pressing the yellow button and the button with three dots simultaneously until it switches off. 2. Remove the SIM card. 3. Wipe the SIM card with a clean, dry cloth. 4. Reinsert the SIM card. 5. Power the terminal back on. Wait 30 seconds for the signal bars to reappear. If they don't, contact the Technical Helpdesk.
E
Elizabeth MeyersAug 21, 2025
How to troubleshoot Ingenico Handhelds terminal when it struggles to print receipts?
- L
  Lauren BrooksAug 21, 2025
  If your Ingenico Handhelds terminal is having trouble printing receipts or reports, try this: press the center button, then press 0, then 3, then 3, then 1, then 1, then 1. Finally, press the red cancel button to return to the READY screen. Leave the terminal on charge for at least 6 hours. If the problem continues, contact the Technical Helpdesk.
J
Joshua WernerAug 25, 2025
What to do if Ingenico Handhelds terminal has not contacted the Payment Processing Host?
- M
  Matthew ThomasAug 25, 2025
  If your Ingenico Handhelds terminal fails to contact the Payment Processing Host after 3 attempts, check the signal strength. If the network coverage is good but the problem persists, contact the Helpdesk.
G
Grant WarrenAug 27, 2025
What to do if Ingenico Handhelds says card is not supported?
- M
  Mrs. Sheila EllisAug 27, 2025
  If your Ingenico Handhelds terminal indicates that the card is not supported or cannot be read, try processing the payment one more time. If the same message appears, ask the customer to use another payment method and advise them to contact their Card Issuer.
C
Charlotte DavisAug 30, 2025
What to do if Ingenico Handhelds declines the transaction?
- D
  Dr. Vanessa SheppardAug 31, 2025
  If the card issuer declines to authorize the transaction on your Ingenico Handhelds terminal, ask the customer to pay using another method.
I
igarciaSep 2, 2025
What to do if Ingenico Handhelds says operation is not allowed?
- K
  Kimberly PruittSep 2, 2025
  If your Ingenico Handhelds terminal displays that the selected operation isn't allowed or that the card is faulty, ask the customer to pay with another method and advise them to contact their Card Issuer.
J
Jeffrey HoltSep 6, 2025
What to do if Ingenico Handhelds says card is not configured for transaction type?
- J
  Joseph BakerSep 6, 2025
  If an inserted card isn't configured for the selected transaction type on your Ingenico Handhelds terminal, ask the customer to use an alternative payment method.
J
Jake RodriguezSep 8, 2025
What to do if Ingenico Handhelds shows a referral?
- B
  brianrobertsonSep 8, 2025
  If a referral occurs on your Ingenico Handhelds terminal, call the Authorisation Centre using the number displayed or printed by the terminal for voice authorisation of the transaction.

Ingenico iWL220 Specifications

General

Connectivity	Bluetooth
Battery	Li-Ion
Processor	ARM9
Memory	16MB RAM
Card Readers	Magnetic stripe
Printer	Thermal
Security	PCI PTS 2.x
Device Type	Portable
Storage Temperature	-20°C to +55°C