©2022 Inogen, Inc. All rights reserved. Page 33 of 356 96-12100-01-01-A
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Problem Possible Cause Recommended Solution
Concentrator does not power on
when On/Off button is pressed
Battery is discharged or no battery
is present
Use external power supply or
replace battery with one that is fully
charged
AC Power supply is not connected
properly
Check power supply connection and
verify green light is solid
DC power cord is not connected
properly
Check DC power cord connection at
the device and at cigarette lighter or
auxiliary DC power cord
Malfunction Contact your equipment provider
No oxygen Concentrator is not powered on Press On/Off button to power
concentrator
Cannula is not connected properly
or is kinked or obstructed
Check cannula and its connection to
concentrator nozzle
Does not connect to Bluetooth Other devices maybe causing inter-
ference, or the devices are too far
apart.
Move the concentrator away from
other electronic devices and/or
move it close to your mobile device.
10. CLEANING, CARE AND MAINTENANCE
Operator should perform periodic visual inspection of the device. ISO 80601-2-67 Clause 201.79.2.12
WARNING!
Risk of death, injury or damage
• DO NOT perform service or maintenance while the equipment is in use.
• DO NOT disassemble the device or any of the accessories or attempt any maintenance other than tasks
described in these instructions for use; disassembly creates a hazard of electrical shock and will void your
warranty. Do not remove the tamper evident label. For events other than those described in this manual,
contact your equipment provider for servicing by authorized personnel.
• DO NOT use any columns other than those specified in this user manual. The use of non-specified columns
may create a safety hazard and/or impair equipment performance and will void your warranty.
• Use only spare parts recommended by the manufacturer to ensure proper function and to avoid the risk of
fire and burns.
• Periodic visual inspection of the device is required to ensure no damage to the exposed components is
apparent. A typical visual inspection includes:
• Battery connectors- these should not be bent or deformed.
• Cannula barb- this should be straight and fully seated against the housing.
• Housing- the housing shoul be fully seated and secure with no cracking or other visible damage.
• Course particle filters - these should be in place and clear of debris, dust or other obstructions.
• Fine particle filter- this should be secure and in place.
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