Inogen TAV - Page 21

18
Problem Possible Causes What To Do
Device
does not
trigger
during
inhalation
(Pulse and
Tidal Assist
modes)
Nasal Pillow Interface is not
connected to device
Ensure the interface is connected
to the TAV
®
device.
Nasal Pillow Interface is not
properly inserted into the nose
Ensure the interface is inserted
into the user’s nose.
Gas supply line is not connected
to device
Ensure the supply line is
connected to the TAV
®
device.
Empty oxygen cylinder or gas
source turned o
• Replace cylinder if empty
• Turn on gas source if o
Trigger threshold was not
calculated correctly by system
• Disconnect interface from
device.
• Turn device o and then
back on.
• After beep is heard,
reconnect the interface to
the device.
Mouth breathing
Make sure the user is inhaling
through their nose.
Device
triggers un-
expectedly
(Pulse and
Tidal Assist
modes)
Trigger threshold was not calculated
correctly by system
• Disconnect interface from
device.
• Turn device o and then back
on.
• After beep is heard, reconnect
the interface to the device.
Patient interface tubing has been
accidentally bumped.
• Position tubing to prevent it
from being bumped.
Device
malfunction
Device does not operate correctly
• Remove and reinsert battery.
• If device continues to
malfunction:
• Open the bypass by pulling
out the stem. The TAV® device
will deliver a constant ow at 2
LPM.
• Contact Customer Support
at 888-599-1105 as soon as
possible.