22
NS-SBAR21F20
www.insigniaproducts.com
The sound is breaking
up or buzzing.
• Make sure that you are connected to an audio OUT jack
on your sound source. The port will not send audio out if
it is an INPUT jack.
• Make sure that all connections are secure and cables are
not broken or damaged.
• If you are using the OPTICAL connection, make sure that
the source device’s audio source is set to “PCM” format.
Refer to the documentation you received with the audio
source device (such as a TV or DVD/Blu-ray player, etc.) for
additional information.
• Connect to a different source device (such as a TV or
DVD/Blu-ray player) to see if the buzzing still occurs. If it
does not, this may indicate an issue with the original
source device.
• Use a different connection method (for example, try
Optical instead of AUX IN) between the soundbar and the
source device to make sure the jacks on both devices are
still working.
• Make sure that the audio cable you are using is not
damaged or broken. Try using another one.
There is no sound or
very low-level sound is
heard from the
soundbar.
• Make sure that you are connected to an audio OUT jack
on your sound source. The port will not send audio out if
it is an INPUT jack.
• Make sure that the volume level of the soundbar is set to
an adequate level.
• If you are using Bluetooth, turn up the volume on your
Bluetooth device.
• If you are using Bluetooth, make sure that your Bluetooth
device is not paired with a device other than the
soundbar.
• Make sure that the volume level is not muted. Press the
(mute) button on the remote control again to restore
the sound output.
• Make sure that the correct audio source is selected. Press
the SOURCE button repeatedly to switch to the correct
audio source.
• Make sure that the power is on and all connections are
secure.
• Make sure that the volume is turned up on your sound
source.
• If you are using the OPTICAL connection, make sure that
the source device’s audio source is set to “PCM” format.
Refer to the documentation you received with the audio
source device (such as a TV or DVD/Blu-ray player, etc.) for
additional information.
• Make sure that the audio cable you are using is not
damaged or broken. Try using another one.
• Make sure that the sound source device is outputting
sound to the soundbar.
I can hear sound from
both my TV and my
soundbar.
• Turn off or mute the internal speakers of your TV. Refer to
the TV’s manual for instructions.
PROBLEM POSSIBLE SOLUTIONS