Troubleshooting
If you experience any problem with the cooker, please DO NOT return the
product to the retail store or online merchant.
For technical assistance and product return information:
• Create a support ticket: www.InstantPot.com/support/
• Email: support@instantpot.com
The issues in the following tables do not always indicate a faulty cooker. Please examine
the cooker carefully before contacting the support for repair.
Problem Possible reason
Sealing ring not installed
properly.
Position the sealing ring
well.
Solution
Float valve in the popped-up
position.
downward.
1
2
Pressure exists inside the
cooker.
Position the steam release
valve to the venting
position to reduce the
internal pressure. Open the
lid after the pressure is
completely released.
Float valve stuck at the
popped-up position.
with a pen or long utensil.
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