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Troubleshooting
Problem Possible reason Try this
Steam leaks
from the side
of the lid.
No sealing ring in the lid. Install a sealing ring.
The sealing ring is damaged or
not installed properly.
Replace the sealing ring.
Food debris on the
sealing ring.
Remove the sealing ring and clean it thoroughly.
The lid is not closed properly. Open, then close the lid.
The sealing ring rack is warped
or off-center.
Remove the sealing ring from the lid, then check the
sealing ring rack for bends or warps. Contact Customer
Care.
The cooking pot rim may be
misshapen.
Check for deformation and contact Customer Care.
Cooker can't
build pressure.
Food debris on the oat valve
or oat valve silicone cap.
Run clear water through oat valve in the lid. Perform
the Initial test run to check for function and record
your ndings. Contact Customer Care.
Too little liquid in the cooking
pot.
Check for scorching on the bottom of the cooking pot.
Add thin, water-based liquid to the cooking pot according
to its size.
Float valve silicone cap
damaged or missing.
Contact Customer Care.
Float valve obstructed by lid-
locking mechanism.
Contact Customer Care.
No heat in the cooking pot.
Perform the Initial test run to check for function and
record your ndings. Contact Customer Care.
Cooking pot base may be
damaged.
Perform the Initial test run to check for function and record
your ndings. Contact Customer Care.
Minor steam
leaking or
hissing from
the steam
release
valve during
Cooking.
The multicooker is regulating
excess pressure.
This is normal; no action required.
Steam gushes
from the steam
release valve
during pressure
cooking cycle.
Not enough liquid in the
cooking pot.
Add thin, water-based liquid to the cooking pot according
to its size.
Pressure sensor control failure. Contact Customer Care.
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