24 | support@instantappliances.com | 1-800-828-7280
Troubleshooting
Register your Instant Vortex Plus today!
If your problem persists or if you have questions, get in touch with a Customer
Care Advisor through our chat widget at instantappliances.com/#chat, by email at
support@instantappliances.com or by phone at 1-800-828-7280.
Problem Possible reason Solution
Black smoke is coming
from the air fryer.
Stop cooking immediately. Cancel the Smart Program then
unplug the air fryer and allow it to cool to room temperature.
Using an oil with a low smoke point.
Choose a neutral oil with a high smoke point,
such as Avocado, Canola, Soybean, Safower,
or Rice Bran oil.
Food residue on the heating coil,
in the cooking chamber or on the
accessories.
Remove all accessories from the cooking
chamber and clean the area as well as all
accessories thoroughly.
Faulty circuit or heating element.
Contact Customer Care.
Note: Do not attempt to repair the appliance.
White smoke is coming
from the air fryer.
Cooking foods with a high fat
content, such as bacon, sausage,
and hamburger.
Avoid air frying foods with a high fat content.
Water is vaporizing, producing thick
steam.
Pat dry moist food ingredients before air frying.
Do not add water or other liquid to the cooking
chamber when air frying.
Seasoning on food has blown into
the element.
Be mindful when seasoning food.
Spray vegetables and meats with oil before
seasoning to help the seasoning stick.
The air fryer is plugged
in but will not turn on.
The appliance is not properly
plugged in.
Make sure the power cord is plugged into the
outlet rmly.
Outlet is not powered.
Plug another appliance into the same outlet to
test the circuit.
The oven door is open. Make sure the door is fully closed.
All lights ash
and a code
appears on the
display.
E1 Temperature sensor issue. Contact Customer Care.
E2 Temperature sensor short circuit. Contact Customer Care.
Any other servicing must be performed by an authorized representative.
To Next Page
Loading...
Need help?
General
