D-0128842-E – 2023/10
Luna - Instructions for Use - US Page 34
Concerning repair
Interacoustics is only considered to be responsible for the validity of the CE marking, effects on safety,
reliability, and performance of the equipment if:
1. assembly operations, extensions, readjustments, modifications, or repairs are carried out by
authorized persons,
2. a 1-year service interval is maintained.
3. the electrical installation of the relevant room complies with the appropriate requirements, and
4. the equipment is used by authorized personnel in accordance with the documentation supplied by
Interacoustics.
It is important that the customer (agent) fills out the RETURN REPORT every time a problem arises.
This should also be done every time an instrument is returned to Interacoustics. (This of course also
applies in the unlikely worst-case scenario of death or serious injury to a patient or user).
Warranty
Interacoustics warrants that:
• The Luna is free from defects in material and workmanship under normal use and service for a
period of 12 months from the date of delivery by Interacoustics to the first purchaser
• Accessories are free from defects in material and workmanship under normal use and service
for a period of ninety (90) days from the date of delivery by Interacoustics to the first purchaser
If any product requires service during the applicable warranty period, the purchaser should communicate
directly with the local Interacoustics service centre to determine the appropriate repair facility. Repair or
replacement will be carried out at Interacoustics’ expense, subject to the terms of this warranty. The
product requiring service should be returned promptly, properly packed, and postage prepaid. Loss or
damage in return shipment to Interacoustics is at the purchaser's risk.
Under no circumstances shall Interacoustics be liable for any incidental, indirect, or consequential
damages in connection with the purchase or use of any Interacoustics product.
This warranty shall apply solely to the original purchaser. This warranty shall not apply to any subsequent
owner or holder of the product. Furthermore, this warranty shall not apply to, and Interacoustics shall not
be responsible for, any loss arising in connection with the purchase or use of any Interacoustics product
that has been:
• repaired by anyone other than an authorized Interacoustics service representative
• altered in any way so as, in Interacoustics’ judgement, to affect its stability or reliability
• subject to misuse or negligence or accident, or which has had the serial or lot number altered,
effaced, or removed; or
• improperly maintained or used in any manner other than in accordance with the instructions
furnished by Interacoustics
This warranty is in lieu of all other warranties, expressed or implied, and of all other obligations or
liabilities of Interacoustics, and Interacoustics does not give or grant, directly or indirectly, the authority to
any representative or other person to assume on behalf of Interacoustics any other liability in connection
with the sale of Interacoustics products.
Interacoustics disclaims all other warranties, expressed or implied, including any warranty of
merchantability or for function of these for a particular purpose or application.
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