Interacoustics Sera - Time bar; Test done screen

D-0114042-D – 2020/03
Sera™ - Additional Information Page 41
FAQ/Troubleshooting
In the event you don’t find an answer to your question listed here in the troubleshooting section, please
contact an authorized representative for further assistance.
Hardware
Problem
Explanation
Solution
Sera
TM
will not switch
on when placed in the
cradle.
If a battery is run completely
empty, it is possible that even
after starting to recharge it, the
power is not yet sufficient to
support the tasks needed in
Sera
TM
. In this event, Sera
TM
will not allow itself to start up.
Check power supply to the cradle
Check if the cradle light is solid green,
indicating that Sera
TM
is placed correctly and is
charging
Device states that no
probe is connected
while there is a probe
attached.
When the battery in Sera
TM
is
nearly empty it shuts off power
to the probe.
Charge the Sera
TM
battery
Probe cable is not completely
inserted into the connector.
Detatch and re-attach the probe ensuring it is
firmly attached to the connector.
No printer found when
printing from Sera
TM
to a wireless printer.
After the wireless printer is
switched on it typically takes
10 to 30 seconds to restore
the connection.
Wait until connection is restored or;
Switch the wireless printer on before starting
the measurement so connection is available
when measurement has been completed.